Jessica Cotaya
Glendale,CA
Summary
Professional and organized individual with several years of experience working in the medical field; I Excel in Customer service skill with organizational and multi-tasking skills. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Intermediate Typist Clerk
County of Los Angeles Department of Mental Health
2009.06 - 2023.10
- Incoming calls handled directly or rerouted, Intake referrals daily between 10-20 handled directly.
- Procurement of Medical Supplies
- Medical Records retrieval and purging,
- Insurance Verification.
- Liaison to Social Workers and Nurses and Physicians.
- Coverage for other ITC in different areas of DMH.
- I accepted dictated notes and produced professional documents with outlined information.
- I would complete data entry of medication changes and or treatment for existing physicians daily.
- I collaborated effectively with team members on various projects, ensuring seamless communication and execution of tasks.
Patient Care Coordinator
Roze Room Hospice
2008.06 - 2009.12
- Date Entry, Medical Records, Intake, Procurement, Insurance Verification.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Supported family members of hospice patients with necessary care during end-of-life phases by coordinating hospice care.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Receptionist
Boston Medical Group
2004.12 - 2008.01
- I would train new Medical Receptionist in different states and or provide coverage in other states on demand.
- Data Entry
- Insurance Verification
- Procurement
- Sales
- Organized paperwork such as charts and reports for office and patient needs.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Medical Assistant Program -
Glendale Career College
Glendale, CA01.1998
General Education -
Holy Family High School
Glendale, CA06.1992
Skills
- Dependable
- Professionalism
- Communication
- Problem-solving
- Skill Management
- Motivation in everyday office environment
- Organizational abilities
- Scheduling appointments
- Travel Arrangements
- Document Scanning
- Teamwork and Collaboration
- Attention to Detail
Timeline
Intermediate Typist Clerk
County of Los Angeles Department of Mental Health
2009.06 - 2023.10
Patient Care Coordinator
Roze Room Hospice
2008.06 - 2009.12
Medical Receptionist
Boston Medical Group
2004.12 - 2008.01
Medical Assistant Program -
Glendale Career College
General Education -
Holy Family High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefits4-day work weekPaid sick leaveQuote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
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