Jessica Marie Cruz
Loxahatchee,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Secretary
MKC Med Solution
10.2022 - 03.2025
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
Registrar
Nicklaus Children's Urgent Care
12.2021 - 08.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Claims Processor
Steven R. Kaplan, MD.
11.2017 - 10.2021
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Negotiated settlements with policyholders, balancing their needs with the financial interests of the company.
- Collaborated with hospital staff to collect necessary documentation for accurate claim processing.
- Coordinated closely with insurance carriers to negotiate fair reimbursement rates for services rendered by the hospital, ensuring financial stability for the organization.
- Mitigated risk of improper payment disbursements by diligently verifying patient eligibility and coverage details.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Education
Associate of Arts - Radiologic Technology
Keiser University
Fort Lauderdale, FL05-2027
Skills
- Teamwork and collaboration
- Office administration
- Problem-solving abilities
- Multitasking Abilities
- Self motivation
- Problem-solving aptitude
- Verbal and written communication
- Strong communicator
- Detail-orientated
- Complex Problem-solving
- HIPAA guideline compliance
- Quickbooks
- Data verification
- EHR account setup
- Customer relations and communications
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Secretary
MKC Med Solution
10.2022 - 03.2025
Registrar
Nicklaus Children's Urgent Care
12.2021 - 08.2022
Claims Processor
Steven R. Kaplan, MD.
11.2017 - 10.2021
Associate of Arts - Radiologic Technology
Keiser University
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