Jessica Marie Ferguson
Irvine, CA,United States
Summary
As a Senior Advisor, Account Manager, Business Development and Sales Professional, who is highly organized,has strong attention to detail and who is capable of working in varied environments. I have extensive experience in client services, sales, consulting, executing company goals and employee training, who will always represent the company in a professional manner. Aside from my technical abilities, my respectful demeanor also enables me to effectively communicate with staff, clients, and executives. I am looking for a position with a company that will permit mutual grow for both me and your company.
Overview
11
11
years of professional experience
Work History
Senior Advisor
Debt Resolution Centers
03.2022 - Current
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Developed comprehensive strategies for clients to achieve their financial goals, resulting in increased satisfaction and loyalty.
- Streamlined internal processes by conducting thorough evaluations and implementing necessary improvements.
- Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
- Provided expert guidance on policy implementation, ensuring compliance with regulatory requirements and reducing potential risks.
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
Account Manager
SAVI Group
01.2021 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Consistently exceeding revenue by 20% on KPI monthly goals.
- Training, overseeing, and preforming a strong leadership to a total of 8 departments for RMC flow.
- Forecasting changes and implementing creative problem-solving techniques with new trends.
- Creating and personalizing business rules accordingly to each individual client’s accounts.
- Operating as lead point of contact for all and any matters specific regarding clients’ accounts.
- Building and maintaining a trustworthy business relationship with clients, customers, vendors and employees.· Understanding and multitasking multiple companies’ business platforms and portals. Running multiple analytical data to represent companies’ performances, problem solving and achievements.
- Collaborating business meeting, customizing presentations, negotiations and proposals to maintain all needs of the individual clients’ requirements are met and above expectations.
Business Development Manager
Hyundai Huntington Beach
07.2017 - 03.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Transitioned a team of receptionists into business development specialists with appointment and sales quotas.
- By working on the sales floor, identified qualified sales representatives for internet sales positions.
- Established a quota regarding internet, outbound, inbound, lease, and rolled over a service client into a new car purchase client
- Closed commitments utilizing Quick Quotes and had a 96% conversion rate once the client moved to Desking.
- Created a “VIP Clientele Program” where an established client can move through the buying process in 20% of the normal time.
- Organized company-wide Performance Improvement Meetings from General Manager through Sales fortransmission of knowledge from Vendors to entire company.
Business Development
Fletcher Jones Mercedes Benz
08.2016 - 06.2017
- Boosted client engagement by developing and implementing targeted marketing strategies.
- Increased brand awareness through effective social media campaigns and content creation.
- Collaborated with cross-functional teams to create cohesive sales and marketing plans for product launches.
- Conducted market research, identifying new business opportunities and potential clients.
- Supported and motivated a team of 60+ sales reps in meeting their sales goals daily and monthly.
- Surpassed quotas per month for team 750-1000, individual sales 35 + with 75+ shows
- Collaborated with Floor Manager, General Manager and Finance Department to ensure consistency throughout the organization.
- Generated better quality contacts and sales leads to improve team efficiency and closes.
- Participated in latest Business Development and Management Industry training programs.
- Analyzed data and interpret into real predictions and goals for the organization
- Developed strategies designed to identify qualified clients through various selection tools.
- Communicated effectively with others in order to create a productive and diverse environment.
- Communicated with peers by sharing business developing best practices and providing accurate,thorough documentation on all credentialing tools.
- Maintained relationships with industry contacts to provide customer service, gain industry knowledge,and get referrals and sales leads.
Sales Manager
Kay Jewelers
03.2013 - 08.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Responsible for successfully selling luxury products that profited the business up to $25,000 per transaction.
- Utilized specific software directed to customer financing and data entry.
- Met daily and monthly sales goals, including credit application goals.
Education
Associate of Applied Science -
City University of New York
Staten Island, NYSkills
Business Development
Creative Thinking
Problem Solving
Performance Management
Employee & Client Relations
Training & Development
Negotiating
Time Management
Efficiency
Consulting
Interpersonal Skills
Multitasking Skills
Organizational Development
Proficient in CRM Software
Data Analytics
Strategic Planning
Account Management
Personal assistant experience
Office manager experience
Sales
Negotiation
Customer service
Communication skills
Account management
Leadership
Sales management
Accomplishments
** RECEIVED CUSTOMER CARE AWARD for 2023 **
Customer Care Award 2023
I earned this stellar Award out of 59 Advisors in the Office. I earned this AWARD because of personal care for each client and their needs navigating through very difficult financial times and how to re-structure their Debt and listen to their personal hardships that they've gone through and help them save money, and live a better life and get their debts paid off very quickly with their income constraints.
Timeline
Senior Advisor
Debt Resolution Centers
03.2022 - Current
Account Manager
SAVI Group
01.2021 - 03.2022
Business Development Manager
Hyundai Huntington Beach
07.2017 - 03.2020
Business Development
Fletcher Jones Mercedes Benz
08.2016 - 06.2017
Sales Manager
Kay Jewelers
03.2013 - 08.2016
Associate of Applied Science -
City University of New York
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