Jessica Marie Poletine
Houston,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Romana Hotel
2024.01 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Helper
General
2022.01 - Current
- Currently working
- Hourly pay : 10 hr
Sales Associate
Children's Place
2010.01 - 2011.11
- Hourly Pay: 8 hr
- Notes: im giving a rough date on the past job I don't recall the exact dates of which I worked
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
HAULK ALTERNATIVE
Conroe, United States05.2006
Skills
- Cash Handling
- Time Management
- Scheduling
- Work Prioritization
- Office Administration
- Oral and writing communication
- Problem-solving skills
- Customer Service
- Listening Skills
- Hospitality services
- Office Management
- Mail handling
- Bookkeeping
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Front Desk Receptionist
Romana Hotel
2024.01 - Current
Helper
General
2022.01 - Current
Sales Associate
Children's Place
2010.01 - 2011.11
High School Diploma -
HAULK ALTERNATIVE
- Certified [Job Title], [Company Name] - [Timeframe]
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