Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Marie Sandoval

Berwyn,IL

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at MGR Freight System, leveraging strong claims processing and organizational skills. Excelled in roles requiring the ability to multitask and work under pressure, significantly reducing accident rates and streamlining claims procedures. Demonstrates exceptional communication abilities, fostering positive relations with coworkers and customers.

Build friendly relations and easily communicate with co workers & customers through a confident and outgoing demeanor. Desire to expand my current skill set and increase my value as an asset to the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Claims Assistant

MGR Freight System
05.2024 - Current
  • Improved customer satisfaction levels by providing timely, accurate, and support during the claims process.
  • Prepared files, letters and notices.
  • Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
  • Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
  • Created and updated tracking spreadsheets.
  • Scheduled post accident drug/alcohol tests.
  • Followed up with customers on unresolved issues.
  • Notified insurance agents and accounting departments for any changes, refunds, charges.

Safety Representative

MGR Freight System
05.2018 - Current
  • Collaborated with management to create a strong safety culture for our OTR drivers.
  • Conducted thorough incident investigations, pinpointing root causes and recommending corrective actions to prevent recurrence.
  • Enhanced workplace safety by conducting regular site inspections and identifying potential hazards.
  • Reduced accident rates by implementing comprehensive safety training programs for drivers.
  • Developed safety and occupational safety training programs to comply with state and federal regulations, industry standards and organizational guidelines.
  • Enforced accident prevention and loss control systems to create safe driving conditions.
  • Multitasking between phones,emails and drivers who come to the office.

Supervisor

Universal Parking Inc.
06.2017 - 03.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collected, arranged, and input information into database system.
  • Training new employees such as greeters & lot porters.

Education

No Degree - Emergency Medical Technology

Morton College
Cicero, IL
12.2024

High School Diploma -

Morton West High School
Berwyn, IL
06.2014

Skills

  • Claims Processing
  • Microsoft Office
  • Claim investigation
  • Data Entry
  • Solid organizational skills with the ability to multitask
  • Flexible, willing to take on more responsibilities as needed
  • Ability to work under pressure
  • Tracking spreadsheets
  • Managing records
  • Coordinating documents
  • Inputting claims
  • Setting up files
  • Flexible Schedule

Languages

Spanish
Limited Working

Timeline

Claims Assistant

MGR Freight System
05.2024 - Current

Safety Representative

MGR Freight System
05.2018 - Current

Supervisor

Universal Parking Inc.
06.2017 - 03.2018

No Degree - Emergency Medical Technology

Morton College

High School Diploma -

Morton West High School
Jessica Marie Sandoval