Jessica Maslov
Summary
Adept at multitasking and problem-solving, I significantly enhanced patient care coordination at Charter Healthcare by streamlining authorization processes and fostering strong referral relationships. My proficiency in Microsoft Office 365 and exceptional verbal communication skills have consistently improved team efficiency and customer satisfaction across roles.
Overview
9
9
years of professional experience
Work History
Administrative Support Staff Member
Charter Healthcare
05.2019 - 12.2023
- Managed large census of patient authorizations while meeting stringent deadlines for Medical Groups
- Maintained excellent referral source relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated communication between our company team members and medical group case managers for seamless authorization processing and patient care coordination.
- Identified potential hospice appropriate patients and ensured seamless referral to appropriate team members for timely contact.
- Attended weekly care coordination team meetings and maintained clear documentation to ensure timely requests were met.
General Merchandise Clerk
Stater Brothers
11.2018 - 05.2019
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Completed efficient weekly pricing changes for general merchandise categories.
- Maximized shelf space utilization by implementing effective stocking strategies that improved product visibility.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Complied with health regulations, sanitation guidelines, and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
Line Cook/Cashier
The Artist Pizzeria
01.2015 - 03.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Provided great service to customers by inputting orders, processing credit and cash
transactions and responding to questions and concerns
Education
High School Diploma -
Covina High School
Covina 06-2015
Skills
- Data entry proficiency
- Scheduling and Planning
- Verbal Communication
- File Organization
- Written Communication
- Multitasking Abilities
- Problem-solving abilities
- Attention to Detail
- Skilled in Microsoft Office 365 (Outlook, Excel)
Timeline
Administrative Support Staff Member
Charter Healthcare
05.2019 - 12.2023
General Merchandise Clerk
Stater Brothers
11.2018 - 05.2019
Line Cook/Cashier
The Artist Pizzeria
01.2015 - 03.2017
High School Diploma -
Covina High School
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