Jessica Murphy
Auburn,AL
Summary
To bring my strong sense of dedication, motivation, and responsibility to a job setting where I am able utilize the leadership skills and work ethic that I have acquired from various responsible positions.
Overview
2025
2025
years of professional experience
Work History
Check Out Receptionist
Herron Dermatology and Laser
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Veterinary Technician
Bryson Veterinary Clinic
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Performed fecal examinations, urinalysis and bloodwork.
- Prepared, sterilized and maintained medical instruments and equipment.
Claims Specialist
Insurance Solutions Group
06.2023 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Enhanced customer trust and satisfaction by efficiently resolving claims disputes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Receptionist/Front Office Medical Assistant
Auburn Urgent Care
02.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Teacher
Big Blue Marble Academy
01.2022 - 12.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High School Diploma -
Wetumpka High School
Wetumpka Al05.2020
Skills
- Customer Service
- Insurance Coverage Verification
- Documentation skills
- Written Communication
- Self-motivated with a positive attitude
- Pays attention to detail
- Strong leadership skills
- Detail oriented and able to multi-task
- Excellent communication and people skills
- Ability to collaborate with others and work as a team
- Problem-solving and conflict resolution skills
- Ability to multi-task
- Excellent time management skills
- Strong sense of dedication and work ethic
Accomplishments
- Founder and namesake of “Jessi's Law,” passed by the Alabama Legislature in 2019.
- Child advocacy speaker that educates others on the importance of mandatory reporting to prevent child abuse.
Timeline
Claims Specialist
Insurance Solutions Group
06.2023 - Current
Receptionist/Front Office Medical Assistant
Auburn Urgent Care
02.2023 - 06.2023
Teacher
Big Blue Marble Academy
01.2022 - 12.2022
Check Out Receptionist
Herron Dermatology and Laser
Veterinary Technician
Bryson Veterinary Clinic
High School Diploma -
Wetumpka High School