Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Nicole Blount

Jessica Nicole Blount

Brunswick,GA

Summary

I am a highly-qualified housekeeper with empecable leadership skills that promotes high standards of cleanliness and efficiency. I am very organized and attenitive to detail. I have exceptional time management skills. I have excellent problem solving skills and can be an amazing asset to your company. I am seek long-term employment with advancement oppurtunities.

Overview

9
9
years of professional experience

Work History

Owner/Operator

Humble Housekeeping
02.2020 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Trained and motivated employees to perform daily business functions.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Professional Housekeeper and Cleaner

Peachy Clean
05.2020 - 10.2023
  • Maximized efficiency with effective time management, completing tasks within allotted time recommnded.
  • Hand-dusted and wiped down all furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Vacuumed rugs and carpeted areas, swept and mopped all kitchens, bathrooms and other floors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.

Housekeeping Room Attendant

Home 2 By Hilton
04.2018 - 12.2019
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Checked appliances in guest rooms to determine good working order.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Residential House Cleaner

Lady Maintance
06.2015 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Sanitized apartments after move-out or prior to move-in.
  • Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
  • Provided excellent house cleaning and maid services to clients.
  • Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
  • Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
  • Organized tasks efficiently, enabling increased productivity during each work shift.
  • Exceeded client expectations to garner future services.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
  • Optimized scheduling processes for improved time management that allowed for more appointments per day.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
  • Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
  • Collected payment for services rendered and provided client with billing receipts.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Handled requests for extra linens, toiletries and other supplies.

Education

Brunswick High School
Brunswick, GA
08.2005

Skills

  • Budget Development
  • Financial Planning
  • Operations Oversight
  • Sales Negotiation
  • Decision Making
  • Organizational Skills
  • Adaptability and Flexibility
  • Staff Training and Development
  • Problem Solving
  • Inventory Control
  • Team Leadership
  • Attention to Detail
  • Time Management
  • Customer Service
  • Class a Commercial Driver's License
  • Dependable and Reliable
  • Desktops, Laptops, and Mobile Devices
  • Performance Improvement

Timeline

Professional Housekeeper and Cleaner

Peachy Clean
05.2020 - 10.2023

Owner/Operator

Humble Housekeeping
02.2020 - Current

Housekeeping Room Attendant

Home 2 By Hilton
04.2018 - 12.2019

Residential House Cleaner

Lady Maintance
06.2015 - 01.2018

Brunswick High School

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Jessica Nicole Blount