Jessica “Nikki” Luker
Clarksville,IN
Summary
Dynamic leader with a proven track record at McDonalds, excelling in coaching and mentoring for performance improvement. Skilled in customer focus and workplace safety, I've elevated team productivity and fostered a positive work environment. My approach combines staff training with effective problem-solving, driving significant achievements in team supervision and daily workflow enhancement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Team Lead 2
McDonalds
12.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Firehouse Subs
Manager,supervisor
11.2015 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeper
Best Western
08.2018 - 12.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Shift Lead Manager
Taco Bell
05.2006 - 08.2010
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
Honors Diploma - Honors
Iroquois High School
Louisville, KY05.2008
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Problem-Solving
- Team Supervision
- Team motivation
- Staff Training
- Daily workflow improvement
- Flexible Schedule
- Cash Handling
- Overseeing Daily Activities
- Giving Constructive Feedback
- Documentation And Reporting
Certification
Serv-Safe certified
Timeline
Restaurant Team Lead 2
McDonalds
12.2022 - Current
Housekeeper
Best Western
08.2018 - 12.2018
Firehouse Subs
Manager,supervisor
11.2015 - 12.2019
Shift Lead Manager
Taco Bell
05.2006 - 08.2010
Honors Diploma - Honors
Iroquois High School
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