Jessica Orr
Summary
Knowledgeable automotive parts specialist, delivery driver, and router professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Expertly providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Shopper and Delivery Freelancer
Myself
04.2018 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
PARTS ADVISOR
Peterbilt of Des Moines
07.2019 - 10.2019
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.?
- Maintained extensive understanding of common problems and methods for repair.
PARTS COUNTER
Carquest
04.2015 - 02.2017
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
PARTS ADVISOR
Acura of Johnston
05.2013 - 03.2015
- Determine replacement parts required, according to customer requests, or customers' descriptions of malfunctions
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
Education
Associate of Applied Science - Criminalistics And Criminal Science
Des Moines Area Community College
Ankeny, IA01.2026
Diploma - Medical Billing & Coding Diploma
Des Moines Area Community College
12.2024
Skills
- 20 Plus Years Excellent Customer Service Experience
- Strong Communication Skills
- Quick Learner
- Easily Adaptable
- Exceptional Multi-tasking Abilities
- Active Listener
- Complex Problem-Solving
- Customer Service
- Documentation And Reporting
- Positive Attitude
Timeline
PARTS ADVISOR
Peterbilt of Des Moines
07.2019 - 10.2019
Shopper and Delivery Freelancer
Myself
04.2018 - Current
PARTS COUNTER
Carquest
04.2015 - 02.2017
PARTS ADVISOR
Acura of Johnston
05.2013 - 03.2015
Associate of Applied Science - Criminalistics And Criminal Science
Des Moines Area Community College
Diploma - Medical Billing & Coding Diploma
Des Moines Area Community College