Jessica P. Grayson
West Jordan,UT
Summary
Skilled, Certified Pharmacy Technician with a track record of enhancing pharmacy operations and patient satisfaction. Expert in interpreting and processing medication orders and insurance reconciliation, I significantly improved efficiency and accuracy. Known for exceptional customer service and resolving issues with empathy, my contributions have been pivotal in streamlining pharmacy practices and enhancing patient care.
Overview
29
29
years of professional experience
Work History
Pharmacy Technician
Meier's Pharmacy / Hillcrest Pharmacy
Holladay, Utah
01.2021 - 01.2025
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Entered prescription information into computer databases.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Established or maintained medications and other patient profiles.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Managed filing of prescriptions, both electronically and manually.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared prescription transfers to other pharmacies.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Operated cash registers to accept payments from customers.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered telephones to respond to questions or requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Organized work areas so that everything was easily accessible when needed.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Pharmacy Technician
Smiths Food And Drug
Magna, Utah
12.2000 - 01.2021
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Entered prescription information into computer databases.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Restocked shelves with new supplies of medications as needed.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared and processed medical insurance claim forms and records.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Established or maintained medications and other patient profiles.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Provided education materials about medications to patients upon request.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Verified accuracy of medication labels before they were dispensed to customers.
- Managed filing of prescriptions, both electronically and manually.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted in training new employees on pharmacy procedures.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared prescription transfers to other pharmacies.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Operated cash registers to accept payments from customers.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Answered telephones to respond to questions or requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Organized work areas so that everything was easily accessible when needed.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Certified Pharmacy Technician
Apothecary West
Kearns, UT
08.1995 - 12.2001
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Entered prescription information into computer databases.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received payment from customers and processed credit card transactions when necessary.
- Restocked shelves with new supplies of medications as needed.
- Mixed pharmaceutical preparations according to written prescriptions.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
High School Diploma -
Kearns High School
Kearns Utah06-1999
Skills
- Insurance reconciliation
- Interpreting and processing medication orders
- Answering customer questions
- Prescription filling
- Patient confidentiality
- Resolving customer issues
- Medication dispensing
- Pharmacy ethics
- Supporting pharmacy operations
Timeline
Pharmacy Technician
Meier's Pharmacy / Hillcrest Pharmacy
01.2021 - 01.2025
Pharmacy Technician
Smiths Food And Drug
12.2000 - 01.2021
Certified Pharmacy Technician
Apothecary West
08.1995 - 12.2001
High School Diploma -
Kearns High School
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