Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Pitman

Old Fort,NC

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

911 Telecommunicator

McDowell County
Marion , NC
10.2017 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Starbucks Manger

Ingles Supermarket
Oteen, NC
05.2014 - 03.2016
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Filler at Baxters Healthcare

Manpower Temporary Services
North Cove, NC
03.2013 - 04.2014
  • Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

No Degree - Emergency Medical Technology

McDowell Technical Community College
Marion, NC
06.2012

High School Diploma -

Mcdowell High School
Marion, NC
05.2011

Skills

  • System Maintenance
  • Data Systems Operation
  • Call Records Maintenance
  • Database Queries
  • Computer Skills
  • Information Gathering and Relay
  • Cross-Departmental Teamwork
  • Prioritizing Situations
  • Documentation and Recordkeeping
  • Data Entry
  • Critical Thinking

Timeline

911 Telecommunicator

McDowell County
10.2017 - Current

Starbucks Manger

Ingles Supermarket
05.2014 - 03.2016

Filler at Baxters Healthcare

Manpower Temporary Services
03.2013 - 04.2014

No Degree - Emergency Medical Technology

McDowell Technical Community College

High School Diploma -

Mcdowell High School

Similar Profiles

CREATE PROFILE
Jessica Pitman