Jessica Powell
(Willing to Relocate) Mount Pleasant,SC
Summary
Goal-oriented individual passionate about developing and sustaining relationships, while exceeding customer expectations and maintaining poise in demanding environments. Strong history of exceptional service and organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. First-rate attention to detail and creative mindset.
Overview
10
10
years of professional experience
Work History
Bartender
The Refuge
2020.11 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation and product promotion.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing special preferences to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Built relationships with vendors to manage orders and negotiate costs.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender
Windjammer
2016.05 - 2021.01
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Bartender/ Beverage Cart Attendant/ Event Staff
Dunes West Golf Club
2017.05 - 2019.03
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Engaged in suggestive selling and other sales techniques.
- Established rapport with customers by providing friendly and attentive service to maintain relationships.
Patient Care Coordinator
Preferred Eye Care Center
2017.12 - 2018.05
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Acted as main point of contact for patients and doctors, by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Managed inventory and pricing for eye wear and supplies.
- Assisted Optometrist with patient care that included pretesting, scheduling, fittings, and other medical testing.
Pharmacy Technician
Northside Pharmacy
2014.03 - 2015.10
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy of side effects, interactions, and refill instructions.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA06.2017
Skills
- Guest Satisfaction
- Excellent Client Relationship Building
- Regulator Compliance
- Inventory Management
- Energetic and Outgoing
- Sales Expertise
- Strong Communication
- Extensive Spirits Knowledge
- Analyze Trends
Timeline
Bartender
The Refuge
2020.11 - Current
Patient Care Coordinator
Preferred Eye Care Center
2017.12 - 2018.05
Bartender/ Beverage Cart Attendant/ Event Staff
Dunes West Golf Club
2017.05 - 2019.03
Bartender
Windjammer
2016.05 - 2021.01
Pharmacy Technician
Northside Pharmacy
2014.03 - 2015.10
Bachelor of Science - Biology
Kennesaw State University
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