Jessica Downey
Odessa,FL
Summary
Compassionate and industrious Nurse Manager with excellent interpersonal and organizational skills. Dedicated to adhering to quality standards for patients and staff. Talented at supervising, coaching and developing strong teams while serving as a positive role model.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RN Case Manager
Gulfside Hospice
05.2021 - Current
- Developed and implemented individualized care plan for each hospice patient while following physician instructions. 1:25 Ratio.
- Assessed and examined patients and documented history of current and previous conditions, diseases, and injuries along with medications currently being taken.
- Established and maintained successful relationships with patients, families, and physicians by utilizing exemplary communication and active listening skills.
- Conveyed treatment options, diagnosis information, and home care techniques to patients and caregivers to continue care consistency.
Unit Manager Sub-Acute Rehabilitation
Fleet Landing
09.2019 - 03.2021
- Managed 10-bed COVID-19 unit and 27 bed post-acute unit.
- Planned and executed Congestive Heart Failure Program to improve patient outcomes and reduce hospital readmissions.
- Partnered with Physician and Healthcare Team to create treatments and recovery plans to achieve objectives.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Performed rounds to observe care and interview staff, residents and families.
Clinical Manager/Interim Practice Manager
Maine Medical Partners
08.2018 - 08.2019
- Provided nursing leadership that was respectful, team-oriented, and responsive to create a culture of safety for staff, patients, and families.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation of a positive work environment.
- Identified opportunities to improve clinical practice, devised strategies, and implemented plans to increase patient care standards and enhance operational procedures.
- Developed nursing staff through education, evaluation, performance management, and competency improvement.
- 100% reduction in vaccination administration errors
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Registered Nurse Manager
Seaside Rehabilitation And Healthcare
02.2016 - 08.2018
- Managed 21-bed post-acute unit, reducing re-hospitalization by 50% over 2 year period through staff education and patient safety initiatives
- Participated in meetings with physicians and DON to effectively plan, organize and implement policies and procedures that ensure positive clinical outcomes.
- Prioritized and distributed assignments and workload based on individual staff strengths and experience.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
Registered Nurse Specializing Acute Rehabilitation
ALLMED Staffing Of New England
06.2014 - 08.2016
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Managed quality care for up to 25 patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease. Zero medication errors over 2 year period.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Head Nurse Of Infirmary (ages 6-adult)
Camp Pinehurst
06.2014 - 08.2016
- Updated campers charts with data such as medications to keep records current and support accurate treatments.
- Deficiency-free state survey of infirmary/records.
- Performed triage on all incoming campers/staff and determined severity of injuries and illnesses.
- Applied nursing expertise to meet needs of all patients in challenging environment, seeing up to 30 campers per day.
Head Nurse Of Infirmary (grades K-8)
Cherokee Charter School
08.2013 - 05.2014
- Oversaw health services for school of 1,000 students and faculty.
- Provided care to students with asthma, diabetes, severe anaphylactic allergies and seizure disorders.
- Acted as liaison between school, parents and necessary community agencies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Performed staff/teacher education regarding signs and symptoms of distress including: seizure, hypoglycemia, allergic reaction, respiratory illness
Staff Registered Nurse (Postpartum & Newborn Care)
North Fulton Hospital
04.2012 - 05.2013
- Monitored health of new mothers and their newborns. Ratio 1:3 couplets
- Educated parents regarding procedures, expected outcomes, proper care and nutrition, signs and symptoms of complications and possible risk factors.
- Educated parents on all aspects of self and newborn care in home setting and assessed ability to follow treatment plan before discharge.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Staff/Charge RN, Unit Based Educator
WellStar Kennestone Hospital
12.2005 - 01.2011
- Provided exceptional care to high-acuity ortho/neuro/telemetry patients needing complex care. Ratio 1:6
- Educated patients and families on managing illness or injury including post-treatment home care needs and medication administration.
- Remained up to date on clinical protocols, procedures and developments within orthopedics and neurology to serve as informational resource to clinical staff.
- Assessed educational needs of trainees and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
- Improved delivery of patient care through reviewing and implementing improvements to clinical approaches leading to improved Quality Measures.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA08.2005
Skills
- Regulatory compliance
- Onboarding and coaching
- Clinical Quality Improvement
- Team leadership
- Clinical instruction
- Effective communication
- Staff scheduling
- Healthcare facility management
Certification
- State of Florida RN 9520250, exp. 4/2025
- BLS Provider-American Heart Association, exp. 08/2024
- ACLS Provider-exp. 03/2023
Timeline
RN Case Manager
Gulfside Hospice
05.2021 - Current
Unit Manager Sub-Acute Rehabilitation
Fleet Landing
09.2019 - 03.2021
Clinical Manager/Interim Practice Manager
Maine Medical Partners
08.2018 - 08.2019
Registered Nurse Manager
Seaside Rehabilitation And Healthcare
02.2016 - 08.2018
Registered Nurse Specializing Acute Rehabilitation
ALLMED Staffing Of New England
06.2014 - 08.2016
Head Nurse Of Infirmary (ages 6-adult)
Camp Pinehurst
06.2014 - 08.2016
Head Nurse Of Infirmary (grades K-8)
Cherokee Charter School
08.2013 - 05.2014
Staff Registered Nurse (Postpartum & Newborn Care)
North Fulton Hospital
04.2012 - 05.2013
Staff/Charge RN, Unit Based Educator
WellStar Kennestone Hospital
12.2005 - 01.2011
Bachelor of Science - Nursing
Kennesaw State University