Jessica R. Hampton
Gastonia,NC
Summary
Experienced administrative professional with excellent organizational skills and extensive knowledge of office policies and procedures. Committed to building relationships with employees and leadership to foster a positive and productive work environment.
Overview
12
12
years of professional experience
Work History
Client Support Specialist
Distribution Technology Inc
10.2021 - Current
- Interact with team members across departments to research and resolve customer issues.
- Facilitate all client inquiries to produce consumer satisfaction.
- Deliver excellent service to clients to maintain and extend relationships for future business opportunities.
- Promptly respond to inquiries and requests from prospective customers.
- Meet client's expectations to call guidelines for service levels, handle time and productivity.
- Cross-train in all areas of Client Support Department
- Coach and mentor new team members through day-to-day work and complex problems.
Operations Administrative Support Specialist
Averitt Express
10.2019 - 10.2021
- Lead contact person for Volvo Cross-Dock shipments
- Prepared invoices for Account Payable Department for processing
- Completed daily and monthly fuel reports
- Ran cash reports daily for outgoing shipments
- Placed pickups for customers’ shipments
- Tracking shipments for customers
- Keyed city & dock employees’ hours on spreadsheet
- Assisted leadership with verifying timecards
- Completed forms, reports, logs and records to quickly handle all documentation for leadership.
- Filed HR Documents
Executive Administrative Assistant
Merchants Distributors, LLC
06.2015 - 10.2019
- Acted as liaison between all departments including maintenance and traffic department
- Received service requests and provided response to maintenance issues
- Matched purchase orders with all invoices for Account Payables department to process
- Checked all invoices for taxes and discounts
- Completed weekly & monthly gas boy reports
- Completed expense sheet from invoices paid weekly
- Keyed daily fuel loads into spreadsheet & email weekly average to appropriate person
- Keyed Comcheks into spreadsheet for review
- Assisted senior management on special projects
- Scheduled appointments and handled calendar for senior leadership.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
HR Personnel Clerk
Merchants Distributors, LLC
08.2013 - 06.2015
- Assisted with applicant processing and new employee onboarding
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Updated and maintained employee attendance records.
- Assisted employees to register for benefits programs using online portals.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with Wellness Programs
- Communicated current events and programs to employees
Clinical Representative
Graystone-Eye
05.2012 - 06.2013
- Received, organized and prioritized patient encounters for work-up
- Alerted managements of clinical delays or patient concerns
- Assisted patients with any concerns or questions
- Maintained a clean, organized, well-stocked waiting area for patients
Education
No Degree - Accounting And Business Management
University of North Carolina At Charlotte
Charlotte, NCSkills
- Multitasking capabilities
- Software proficiency
- Organizational skills
- Team collaboration
- Attention to detail
- Excellent communication
- Passion and patience
- Time management
- Superior customer service
Timeline
Client Support Specialist
Distribution Technology Inc
10.2021 - Current
Operations Administrative Support Specialist
Averitt Express
10.2019 - 10.2021
Executive Administrative Assistant
Merchants Distributors, LLC
06.2015 - 10.2019
HR Personnel Clerk
Merchants Distributors, LLC
08.2013 - 06.2015
Clinical Representative
Graystone-Eye
05.2012 - 06.2013
No Degree - Accounting And Business Management
University of North Carolina At Charlotte