Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica R. Hosselkus

Creede,Colorado

Summary

I am striving to find a place of employment that allows the flexibility to work from home all while trusting me to complete my work to the best of my ability. Somewhere that my skills can be valued and put to good use.

Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Independently handles accounts receivable tasks and billing.

Overview

9
9
years of professional experience

Work History

Accounts Receivables and Credit Analyst

IHeartMedia, Shared Services
11.2019 - 08.2023
  • Worked directly with Multi-Million dollar Advertising Agencies to be sure that payment was made according to terms
  • Worked to collect on any past due balances and did so while following the iHM collections procedures
  • First contacting the client, then Sales/Markets
  • Accounts without movement would be escalated to Management
  • If there were unapplied balances on the account, we would attempt to get client posting instructions
  • If the entire account balance was past due a payment plan was to be suggested and then monitored with the Agency and/or Advertiser on a Collection Hold and paying CIA for all future advertising
  • Worked closely with Cash Apps for matching requests and to submit tickets for application errors
  • Submitted all necessary refunds to the Refund Team with all backup attached
  • Also submitted all adjustments needed; whether it be due to spots running out of daypart, order entry error or perhaps an agency commission issue
  • Adjustments up to $5,000.00 were made at my discretion
  • Above that would need Finance approval
  • Top account updates were provided to management on all accounts with a 91+ balance of $100,000.00 and over as well as any accounts cross aged 50% and greater
  • A one-on-one meeting with management was held once a month to discuss these accounts
  • Please note this position started as 40 hours a week in the office
  • Once Covid hit it was 40 hours a week at home
  • We had just started going into the office one day a week when circumstances changed for me and I needed the flexibility to work fully from home
  • I am now looking for a 100% remote position
  • I assure you that I am dedicated and have excellent time management skills.

Cash and Collections Specialist

Boral North American
06.2019 - 09.2019
  • All revenue for the Windows division of the company came through me
  • Whether it be from the lock box, credit cards or ACH, my main duty was to apply all money accurately each day
  • The system had parent and child accounts
  • If the billing department placed a credit on a child account, I would create a debit memo and then a credit memo to offset and move the money to the parent so it could be used correctly
  • As always when handling cash, it was imperative that I applied all money exactly as the remit stated
  • At month end, I would use any open money to clean up the account, mainly getting rid of the oldest invoices first
  • When time allowed, I also worked on collections for all delinquent accounts
  • This communication was done both through email and phone
  • I found that sending weekly open invoice reports to all major accounts and to homebuilders would cut down on the delinquencies
  • If they did not have the invoices on the open report, I would access them from another software and email them for processing
  • When requested from sales or customers, I also worked with billing for chargebacks and credits.

Accounts Receivable Representative

SBB Management Company
07.2018 - 06.2019
  • This position handled all collections for Homeowner’s Associations
  • With a portfolio of 52 associations, following the collection policy that is specific to each association was key
  • Reviewing governing documents to maintain each collection policy
  • Creating and uploading Association Demand Letters
  • Then working closely with the law office to proceed with Attorney Demand Letters, Liens and then Foreclosure
  • Monthly late fees and associated interest were billed to each account, each month, varying from monthly, quarterly, semi-annual and annual assessments
  • Creating and monitoring payment plans
  • Entering all legal bills onto accounts
  • Processing fee waivers and reversals as needed
  • Creating monthly reports for each Property Manager and providing a delinquency report for the next action to be taken on past due accounts
  • Process refund requests
  • Payment application for each association that is case specific on which fees are to be paid with priority until the entire payment is accounted for
  • Working closely with the accountants on updating accounts for resales
  • Making certain that all deadlines are met by the law office for Chapter 7, Chapter 11 and Chapter 13 bankruptcies
  • Splitting accounts for pre-petition and post-petition to allow for collections during a bankruptcy
  • Fielding all calls with an extremely high call volume to assist homeowners with anything regarding the account, from making payments, setting up recurring payments, updating mailing addresses and approving or denying settlement offers
  • I also was appointed as a training specialist for all incoming customer service representatives and new accounts receivable representatives., This position handled all collections for HomeOwners Associations
  • With a portfolio of 52 associations, following the collection policy that is specific to each association was key
  • Reviewing governing documents to maintain each collection policy
  • Creating and uploading Association Demand Letters
  • Then working closely with the law office to proceed with Attorney Demand Letters, Liens and then Foreclosure
  • Monthly late fees and associated interest were billed to each account, each month, varying from monthly, quarterly, semi-annual and annual assessments
  • Creating and monitoring payment plans
  • Entering all legal bills onto accounts
  • Processing fee waivers and reversals as needed
  • Creating monthly reports for each Property Manager and providing a delinquency report for the next action to be taken on past due accounts
  • Process refund requests
  • Payment application for each association that is case specific on which fees are to be paid with priority until the entire payment is accounted for
  • Working closely with the accountants on updating accounts for resales
  • Making certain that all deadlines are met by the law office for Chapter 7, Chapter 11 and Chapter 13 bankruptcies
  • Splitting accounts for pre-petition and post-petition to allow for collections during a bankruptcy
  • Fielding all calls with an extremely high call volume to assist homeowners with anything regarding the account, from making payments, setting up recurring payments, updating mailing addresses and approving or denying settlement offers
  • I also was appointed as a training specialist for all incoming customer service representatives and new accounts receivable representatives.

Accounts Receivable Manager

Total Scale Service, Inc
03.2014 - 04.2018
  • This position was responsible for generating money for the company
  • Answering phones on a multi-line system and fielding calls to the appropriate person
  • Dispatching all service calls to the correct service technician
  • Repair orders and test reports are submitted for every service call that the techs perform
  • I then created invoices and mailed or emailed each invoice for payment
  • Maintained blanket purchase orders and obtained new purchase orders for payment processing
  • Made and nurtured relationships with customers, multimillion dollar companies and small farmers all alike
  • Kept all project folders and oversaw the progressive billing of such projects
  • Total Scale has offices in Jerome, Idaho; Pocatello, Idaho; Boise, Idaho; Mesa, Washington
  • I was responsible for dispatching and invoicing for the entire company
  • Managed collections to make sure that each invoice was paid on time
  • Those past due, I would use any avenue available to contact the customer and collect the monies or create a payment plan
  • Processed all credit card payments
  • Handled all shipping and receiving through UPS Worldship for the entire company
  • Made sure that the company remained compliant for safety through OSHA and MSHA
  • Completed the quarterly OSHA logs and submitted them to the compliance companies that we worked with (ISNetworld, Avetta, and Browz)
  • Managed annual renewal of all customer certs
  • (GL, WC and Auto)
  • Maintained the calendars for the owners and managers
  • Created monthly expense reports for the salesman
  • Planned all company events, including the annual Christmas party.

Education

John Burroughs High School
Burbank, CA
06.2000

Skills

  • Billing and Collections
  • Market Condition Analysis
  • Auditing Support
  • Report Reviewing
  • Word Processing
  • Build Customer Relationships
  • Aging Report Creation
  • Financial Records and Reporting
  • AR Reporting
  • Account Reconciliation
  • Aging Balance Management
  • In-Depth Research
  • Microsoft Office
  • Pivots and VLOOKUP
  • SAP
  • Sage
  • NetSuite
  • GetPaid
  • SalesForce
  • Viero
  • Great Plains
  • C3
  • Fene Vision

Timeline

Accounts Receivables and Credit Analyst

IHeartMedia, Shared Services
11.2019 - 08.2023

Cash and Collections Specialist

Boral North American
06.2019 - 09.2019

Accounts Receivable Representative

SBB Management Company
07.2018 - 06.2019

Accounts Receivable Manager

Total Scale Service, Inc
03.2014 - 04.2018

John Burroughs High School

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Jessica R. Hosselkus