JESSICA R. PLEASANT
Hueytown,AL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at travel coordination and file management. Exceptional leadership, detail-oriented team player with strong organizational skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
ROBIN’S & MORTON
02.2018 - Current
- Creation of expense reports
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Maintain and coordinate team member’s calendars
- Dispatch all IT helpdesk tickets to the IT technicians
- Handle telephone calls from clients and vendors
- Communicate messages received in an effective manner
- Maintain project filing system and scanning
- Assist with processing pay applications, invoices, and purchase orders
- Process all timecards for the division, making sure they are properly coded and to the Payroll Administration in a timely manner.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Scheduled office meetings and client appointments for staff teams.
Office Service Specialist II
UNIVERSITY OF ALABAMA AT BIRMINGHAM HOSPITAL
12.2012 - 02.2018
- Women & Infants Center
- Mother-Baby Unit (MBU)/ Benign Gynecology/Gynecology-Oncology (GYNX)
- Function as a personal assistant to the Nurse Managers, Assistant Nurse Managers, Nursing
- Professional Development Specialists, and Shift Leaders in four departments: Benign Gynecology
- GYNX, MBU, and Lactation
- Perform payroll duties for three departments
- Coordinate between departments and operating units in resolving day-to-day administrative and operational duties
- Assist with research projects
- Order and receive food deliveries
- Perform multifaceted general office support
- Maintain current knowledge in using Microsoft Word, Excel, and PowerPoint
- Quickly learn new software
- Perform as a team player by assisting staff while meeting individual job responsibilities
- Prepare meeting minutes, meeting notes and internal support materials
- Maintain confidential personnel files
- Utilize major hospital systems (Kronos, Impact, Lawson, Health Quest, and Safe Place infant security system)
- Organize and compile materials for dissemination
- Assist with training new employees
- Direct the work of other clerical employees in a leadership capacity
- Initiate and organize unit events and activities
- Perform receptionist and other clerical related duties.
Unit Secretary
UNIVERSITY OF ALABAMA AT BIRMINGHAM HOSPITAL
05.2005 - 12.2012
- Infants Center
- Performed fiscal duties as related to the department
- Acted as a personal assistant to the Nurse
- Manager, Advanced Nursing Coordinator, and Team Leader
- Maintained confidential personnel files and departmental databases
- Initiated and organized unit events and activities
- Performed receptionist and other clerical related duties
- Organized and compiled materials for dissemination
- Directed the work of other clerical employees in a leadership capacity
- Assisted with training new employees
- Assisted with the planning of the new Women & Infants Center.
Education
MBA - Business Administration And Management
Virginia College
Birmingham, Alabama08.2012
Skills
- Kronos Timekeeping
- Travel Coordination/Reservations
- Office Supplies and Inventory
- Team Oversight
- Administrative Management
- Greeting Visitors
- Microsoft Office
- Customer Service
- Administer Payroll
- Order Placement
Accomplishments
- Notary-October 2022
- Basic Life Support Certification
- IAAP Foundation- International Association of Administrative Professionals
- PACE (Professional Administrative Certification of Excellence)- November 2023
Affiliations
Fun Committee-Robins & Morton Infant Security Process Improvement Team MBU Employee Satisfaction Team MBU Congress Research Process Improvement Team MBU Holiday Scheduling Committee UAB Women & Infants Center Team
Timeline
Administrative Assistant
ROBIN’S & MORTON
02.2018 - Current
Office Service Specialist II
UNIVERSITY OF ALABAMA AT BIRMINGHAM HOSPITAL
12.2012 - 02.2018
Unit Secretary
UNIVERSITY OF ALABAMA AT BIRMINGHAM HOSPITAL
05.2005 - 12.2012
MBA - Business Administration And Management
Virginia College
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