Jessica Ramlagan
Order Processing Invoicing Data Clerk
Minneola,FL
Summary
Meticulous Data Entry Specialist in Inventory data entry. Expert in streamlining data entry procedures and implementing Excel use for modernized offices. Assistant to HR Director Experienced handling personnel management, hiring and maintenance of HR records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Consistently rising through ranks. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge.
Overview
1
1
Languages
2
2
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Order Processing Invoicing Clerk
New Classic Flooring
New York, NY / Remote
02.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Verified accuracy of billing data and corrected discrepancies.
- Audited billing records to verify accuracy and completeness.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Data Entry Specialist
The Luxe Executives
Downtown Orlando, Hybrid / FL
03.2022 - 12.2022
- Developed tables, views and materialized views using Excel. Organizing and sorting inventory off Sales Reports daily and weekly.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Corrected inventory data entry errors to prevent later issues such as duplication or data degradation.
- Created various Excel documents to assist with pulling metrics data and presenting information to the Directors and the Chief of Operations for concise explanations of best placement for needed resources.
- Entered IMEI's numerical data into databases with speed and accuracy 30 wpm.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Secured and protected data from unauthorized access by complying with security protocols.
Assistant Director of Human Resources
The Luxe Executives
Remote , FL
03.2022 - 10.2022
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Answered high volume of phone calls and email inquiries.
Managed other HR staff and oversaw completion of tasks and initiatives. - Shadowed and supported Human Resources Director in technologically relevant digital systems to manage payroll and approve vacation / sick time off requests.
Managed over 50-100 customer calls per day.
Corporate Sales Trainer
The Luxe Executives
Orlando, FL
10.2021 - 02.2022
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Built and maintained professional relationships with vendors and suppliers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Activated wireless phones for 70 customers per month by inserting new SIM cards and batteries.
Account Executive
The Luxe Executives
Orlando, FL
08.2021 - 10.2023
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Planned and executed events and marketing programs to increase qualified leads.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated wireless phones for 40 customers per month by inserting new SIM cards and batteries
Property Manager
Serenity Constructions
Clermont, Queens, FL, NY
08.2020 - 05.2021
- This job entails speaking with realtors and other property caretakers to ensure all property is well maintained.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Identified needs and coordinated plans for travel and out-of-town functions
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Sales Lead
Vans, Orlando Vineland Premium Outlets
Orlando, FL
12.2018 - 07.2020
- Ranked Top 10 Vans Store averaging in 7 Million Dollars Profit Annually.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Mainly closed which required counting all money currencies in POS cashier and safe while following all correct VF bank procedures.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Helped customers locate products and checked store system for merchandise at other sites.
Seasonal Worker
Kate Spade & Company
Orlando, FL
11.2018 - 01.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs. - Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Sales Specialist
H&M, Queens Center Mall
Elmhurst, NY
09.2017 - 01.2018
- As a sales specialist at H&M I acquired multiple skills in customer service and marketing, positivity and efficiency was key! I was trusted with counting safes, taking inventory, and working with a team of associates in order to make goals and accomplish them on a day to day basis.
- As a team we were able to reach profit goals of $80,000- $150,000 daily by engaging with customers and reacting to changes in.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Handled in-store purchase payment processing with cash and credit cards.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
High School Diploma -
John Adams High School
New York, NY 09.2013 - 06.2017
No Degree -
York College of The City University of New York
Jamaica, NY 08.2017 - 05.2018
No Degree - Marketing
Full Sail University
Winter Park, FL 08.2021 - 08.2021
Skills
Typing 30-45 wpm
Microsoft Excel
Maintain Confidentiality
Report analysis
Proficiency in Various Systems and Software Programs
Team leadership and coaching
Microsoft SQL Server
Teamwork and Collaboration
Data Entry
Analytical and Critical Thinking
Identifying errors
Microsoft Office proficiency
Sorting and labeling
Schedule Management
Technical Support
Certification
Leadership Program
Timeline
Order Processing Invoicing Clerk
New Classic Flooring
02.2023 - Current
Data Entry Specialist
The Luxe Executives
03.2022 - 12.2022
Assistant Director of Human Resources
The Luxe Executives
03.2022 - 10.2022
Corporate Sales Trainer
The Luxe Executives
10.2021 - 02.2022
Account Executive
The Luxe Executives
08.2021 - 10.2023
No Degree - Marketing
Full Sail University
08.2021 - 08.2021
Property Manager
Serenity Constructions
08.2020 - 05.2021
Sales Lead
Vans, Orlando Vineland Premium Outlets
12.2018 - 07.2020
Seasonal Worker
Kate Spade & Company
11.2018 - 01.2019
Sales Specialist
H&M, Queens Center Mall
09.2017 - 01.2018
No Degree -
York College of The City University of New York
08.2017 - 05.2018
High School Diploma -
John Adams High School
09.2013 - 06.2017
The Computer & Technology Committee
06-2013
Leadership Program
09-2011