Jessica Rosenbach
Hubert,NC
Summary
I have a strong knowledge of military structure and protocol; over 20 years of military affiliation, marketing, customer service, management, including being a board member of a nonprofit military organization. Communicative and team-oriented with proficiency in Microsoft office. Proven history of fostering flexible leadership to meet team, individual and management objectives.
Overview
20
20
years of professional experience
Work History
Child Caregiver
MCCS
Camp Lejeune
08.2022 - Current
- Planned and implemented engaging activities to encourage creativity and expression.
- Actively listened to concerns expressed by parents and guardians regarding their child's welfare.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Kept records of daily observations and information about activities, meals served and medications administered.
Swim Coach
East Carolina Aquatics Club Swim Team
Marine Corps Base Camp Lejeune, NC
10.2019 - 12.2022
- Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Worked with boosters and parents to handle support functions.
- Organized players' nights and other special events to cultivate positive relations with players, families and local community members.
- Led instructional classes to protect recreational users from dangerous situations.
Child Caregiver
MCCS MCBH
Kailua, HI
10.2021 - 06.2022
- Enforced rules to teach good manners and maintain safe environment.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Improved behavior by employing positive management strategies.
- Recorded behavior, food and medication dispensing information.
- Maintained safe, healthy and comfortable childcare environment.
- Employed positive guidance strategies to encourage children and improve behavior.
Family Readiness Assistant
Volunteer
2010 - 06.2022
- Organized and helped with family support meetings, briefs and fun events like family days and holiday parties.
- Conducted presentations and workshops on a variety of topics related to family readiness.
- Supported family readiness program in several ways: welcoming unit families, providing feedback from unit families and assisting with information and referral services.
- Completed Family Readiness Assistant Training.
- Completed L.I.N.K.S. class.
- Understood and adhered to all confidentiality regulations, Operational Security requirements and protect Personally Identifiable Information.
- Helped and worked closely with Family Reediness Officer and unit commander when needed.
- Possess knowledge of family readiness programs, unit structure, and unit procedures.
High School Swim Coach
Department Of Education
Kailua, HI
11.2021 - 05.2022
- Communicated with training staff regarding athlete medical clearance, injury prevention, rehabilitation and status of injured athletes.
- Communicated to discuss tournaments, competitions, and other events.
- Guided athletes with encouragement, and motivation to support athletic performance and overall well-being.
- Adhered strictly to rules and regulations of activities department and district.
- Monitored academic performance of student-athletes in addition to athletic progress.
Health Coach
Take Shape For Life
Hubert, NC
2013 - 10.2021
- Improved general health of clients by sharing nutrition information and fitness tips.
- Presented health education talks at training workshops and conferences in local area.
- Adapted communication style according to client's age, culture or socio-economic background.
- Collaborated with 50+ clients to develop plan of action based on health goals.
- Reported on clients' health status by interpreting data.
- Promoted public health initiatives through media collaborations and organization websites.
Director of Hospitality
Camp Lejeune Leadership Seminar
Marine Corps Base Camp Lejeune, NC
06.2019 - 07.2020
- Trained volunteer staff on procedures, participant service communication skills to ensure positive and productive experience.
- Efficiently resolved problems or concerns to satisfaction.
- Performed seminar walk-throughs to gauge timeliness and excellent service quality.
- Mentored volunteer personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper supervision and staff training.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and guest satisfaction.
- Worked closely with CLLS President, Fundraising Director, Financial Director and venders to determine plans for special events or occasions.
- Worked successfully with diverse group of volunteers to accomplish goals and address issues related to program and services.
- Worked closely with team members to deliver seminar requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated excellent knowledge of reservations processes and time management.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Supervised staff and assigned duties for complete coverage.
- Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- De-escalated problematic guest concerns, maintaining calm, friendly demeanor.
- Handled guest inquiries with exceptional professionalism and enthusiasm.
- Fostered relationships with support staff, technical personnel, and finance team to transform and strengthen seminar process.
Key Volunteer
Volunteer Work
San Diego, CA
11.2003 - 2009
- Helped families achieve and maintain family readiness.
- Communicated official command information as directed.
- Provided information and support to families through resource referrals during workups and deployments.
- Supported Marine and Navy spouses
- Collaborated with social workers to support families.
Awana Leader
Volunteer
Littleton, CO
2014 - 2017
- Built and maintained strong relationships with children and families by successfully resolving issues.
- Delivered presentations and information during scheduled weekly meetings to educate participants.
- Collaborated with leaders and Awana Director to support participants and their families.
- Taught one on one.
- Invested quality time with participants and other leaders to fulfill all requirements and support any needs.
Education
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06.2003
Cosmetologist - Cosmetology
Safford College of Beauty Culture
Safford, AZ2004
Skills
- Communication
- Working collaboratively
- Organizational skills
- Customer relations
- Presentations and Demonstrations
- Project management
- Public speaking
- Group leadership
- Self-motivated
- People-oriented, friendly, positive attitude
- Computer skills
- Activities Planning
- Group and individual instruction
- Training material development
- Workshop coordination
- Employee training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Child Caregiver
MCCS
08.2022 - Current
High School Swim Coach
Department Of Education
11.2021 - 05.2022
Child Caregiver
MCCS MCBH
10.2021 - 06.2022
Swim Coach
East Carolina Aquatics Club Swim Team
10.2019 - 12.2022
Director of Hospitality
Camp Lejeune Leadership Seminar
06.2019 - 07.2020
Key Volunteer
Volunteer Work
11.2003 - 2009
Family Readiness Assistant
Volunteer
2010 - 06.2022
Health Coach
Take Shape For Life
2013 - 10.2021
Awana Leader
Volunteer
2014 - 2017
High School Diploma -
Bonita Vista Senior High School
Cosmetologist - Cosmetology
Safford College of Beauty Culture
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