Summary
Overview
Work History
Education
Community Involvement
Certification
Skills
SeniorSoftwareEngineer

Jessica Kalicki

Corporate Educator
Chandler,AZ

Summary

Highly-motivated, creative, and innovative Lead Corporate Trainer with with 10+ years of teaching and curriculum writing experience. Exceptional skills in implementing ADDIE, developing curriculum, and implementing courses in person, online, and via LMS. Forward-thinking, motivated, and passionate about aligning teams and objectives, developing policies and procedures, and planning long term goals to create a structured team and department.

Overview

11
11

Years of professional experience

12
12

Years teaching experience

5
5

Years of post-secondary education

Work History

Lead Corporate Trainer

Education At Work
Tempe, AZ
04.2022 - Current
  • Developed and designed impactful training and instructional content for Autodesk and Blue Cross Blue Shield AZ using best practices and multimedia job aides created and presented with Powerpoint, Word, and Teams.
  • Developed initiatives, certifications, and tracking tools for completion and growth of employees during and after training for better success of agents and company growth using Articulate Rise 360 and Microsoft software
  • Tracked successful completion of training, certification, and initiatives using Excel, SharePoint, and OneDrive for over 150 employees and 4 managers through knowledge of teaching and learning methodologies and learning management (LMS)
  • Coordinated and collaborate with executives and stakeholders from Autodesk, BCBS, and EAW to expand and incorporate company policies and missions in training
  • Used of ADDIE and other Adult Learning Methodologies to analyze to find learning gaps in employee and performance deficiencies, incorporating learning techniques that meet the need of all 7 types of adult learners leading to a 10% performance increase in less than 60 days
  • Conducted evaluations on employee soft skills, emphasizing communication and emotional intelligence to improve interpersonal customer service skills by 90% in a 3 month period
  • Facilitated meetings with BCBS and Autodesk supervisors and managers to discuss opportunities for professional growth and room for improvement
  • Collaborated with executive level BPO to plan cross-functional business initiatives to drive improvements in quality and efficiency of training material
  • Created and implement supervisor and train-the-trainer (T3) curriculum program applied to 2 trainers and 4 supervisors
  • Created presentations, job aids, quick reference guides to teach and coach new managers on procedures, policies and customer service, bolstering customer retention by 97%
    Increased Autodesk customer satisfaction survey percentage from 67% to 82% through up training and increased soft skills training
  • Developed step-by-step presentations, demonstrations, and one-on-one coaching sessions for Avaya, CMS. Citrix, Teams, CSR, CSS, Metavance, and Salesforce equipment for successful job completion
  • Teamed with subject matter experts (SME) in evaluation and revision of training tools in order to continually improve learning platforms and meet KPI standards
  • Facilitated new hire training for agents, supervisors, and onboarded trainers using in person training, on job shadowing, and LMS systems
  • Engaged in process changes and develop training for employee needs to assist in change adaptationion

Paraprofessional Educator

Legacy Traditional School
Chandler, AZ
09.2021 - 03.2022
  • Supported academically challenged students to assist in deficiencies in reading and mathematics
  • Led meetings with staff of 3 paraprofessionals to boost morale
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Coordinated State Standard testing for 265 students to increase Math scores by 15%
  • Adjusted strategies, as needed, to ensure understand and comprehension of students
  • Provided regular feedback to educators and administrators on students' progress to increase learning rate
  • Prepared and deliver specific teaching topics, upon educator request,
  • Increased Lexile score by 75 points over 10 month academic calendar year through preparation and teaching relevant topics
  • Analyzed data to show successful completion of lessons, meeting/exceeding educators' expectation of 92% pass rate
  • Worked with educators, administration, and student (if applicable) to ensure concepts and material are up to date and standard
  • Enhanced and improved training methods, presentations, and/or delivery method
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.

ELA Educator

Glendale Union High School District
Glendale, AZ
2010.01 - 2020.05
  • Worked cross-functionally to create, design, and develop SCOPE and SEQUENCE used for 9th grade ELA departments for district of 9 schools
  • Developed 50% of ELA 9th and 11th grade literary courses based on student interest and challenging texts
  • Created and designed curriculum that allows students to motivate, engage, and interact with material that also meets current standards and objectives
  • 90% of students mastered and retained information yearly shown through district summative assessment data, showing mastery and retention of information.
  • Helped students prepare for standardized tests and reviewed results against objectives after completion with 80% passing
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Interpreted student assessment data to ascertain best intervention methods.
  • Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.
  • Teamed with subject matter experts in evaluation and revision of training tools to continually improve learning platforms.
  • Created curricula, research topics and conceptualized course format, subject matter, and presentation.
    • Developed workforce training programs to improve organizational efficiency.

Education

Master of Arts - Education

Grand Canyon University
Phoenix, AZ
05.2008 - 05.2010

Bachelor of Arts - English Language Arts

Louisiana State University At Shreveport
Shreveport, LA
01.2003 - 05.2006

Community Involvement

Education council at Arrows Christian Academy

https://arrowschristian.org/

  • Creating Scope and Sequence for K-12 school.
  • Assessing new student abilities
  • Set policies and procedures for academic excellence
  • Research and implement best practices for new and existing teachers

Certification

  • Arizona State Teaching Certification 6-12
  • Reading Endorsement Certification
  • Valid IVP AZ State Fingerprint Clearance Card

Skills

  • Procedure Manual Writing
  • Rise 360
  • Storyboard 360
  • LMS
  • Tableau
  • Mondaycom
  • Orientation and Onboarding
  • Training Program Design
  • Survey Management
  • Microsoft 0635
  • Microsoft Admin Center
  • Technical Skills
  • Communication
  • Creativity
  • Innovation
  • Standard Operating Procedures Understanding
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Project
  • Microsoft SharePoint
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Avaya
  • SalesForce
  • Curriculum Development
  • SOP and DLP writing
  • Playbooks
  • Online training experience
  • Employee training
  • Training program development
  • Change Management
  • Process evaluation and enhancement
  • ADDIE expertise
  • Adult learning theories
  • Public speaking
  • Training solutions development
  • Small Group Instruction
  • Self-Motivated
  • Leadership training
  • Time management
  • Written and oral communication
  • Training material development
  • Teamwork and Collaboration
  • Critical Thinking
  • Classroom expertise
  • G-Suite
  • Multitasking Abilities

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Jessica KalickiCorporate Educator