Jessica Ryburn
Warner Robins,GA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Midwestern Industries
Macon, Georgia
03.2017 - Current
- Inventoried and ordered supplies for office.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained accurate department and customer records.
- Managed database systems containing customer contact information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded effectively to sensitive inquiries or complaints.
- Monitored progress on projects assigned by upper management.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated appointments, meetings and conferences.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided secretarial and office management support while building cooperative working relationships.
- Gathered, entered and updated data to maintain departmental records and databases.
- Responded promptly to inquiries from internal and external customers via phone calls or emails.
- Identified potential problems and created solutions to mitigate risks associated with projects.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Review work processes to find ways to increase productivity and efficiency.
- Perform research using internet and other media to resolve issues.
- Performed other duties as assigned.
Service Representative
GEICO
Macon, GA
05.2012 - 03.2017
- Consulted with customers regarding needs and addressed concerns.
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed payments via cash, check, or credit card transactions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld strict standards for quality and performance.
Glass Specialist
GEICO
Macon, GA
08.2011 - 05.2012
- Reviewed insurance policies to ensure compliance with existing regulations.
- Maintained accurate records of all transactions related to insurance policies.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Navigation of industry specific programs
Cashier Team Lead
Zaxbys
Macon, GA
10.2007 - 08.2011
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Developed strong working relationships with team members to foster collaboration.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Some College (No Degree) - Network Specialist
Central Georgia Technical College
Macon, GASkills
- Clerical Support
- Meeting Planning
- Workflow Organization/Optimization
- Database/Spreadsheet Management
- Able to Grasp New Concepts Quickly and Efficiently
- Microsoft Suite
Professional Summary
Detail oriented employee with 15+ years of customer service experience and 7+ years of experience managing administrative and clerical tasks. Able to grasp new concepts quickly. Proficient at managing office operations with the ability to handle multiple tasks at the same time while maintaining accuracy.
Certification
- Cisco Networking Specialist - May 2015
Timeline
Administrative Assistant
Midwestern Industries
03.2017 - Current
Service Representative
GEICO
05.2012 - 03.2017
Glass Specialist
GEICO
08.2011 - 05.2012
Cashier Team Lead
Zaxbys
10.2007 - 08.2011
Some College (No Degree) - Network Specialist
Central Georgia Technical College