Jessica S. Morris
Metairie,LA
Summary
Hardworking, dependable and passionate job seeker with strong organizational skills eager to secure entry-level Secretary or Administrative Assistant position. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Communications Training Specialist
Orleans Parish Communications District
2021.10 - Current
- Monitors on-the-job training and performance of Emergency Communication Specialist.
- Review, evaluate, and document the performance progress of trainees, in accordance with the established standard evaluation guidelines and directives of the agency, via a daily observation report.
- Document the progress of trainees through a daily observation report (DOR) via the agency approved DOR software.
- Provide constructive strength-based feedback.
- Employ a variety of teaching and coaching techniques to train on the functions of the agency.
- Recommending a trainee as fully trained or needing additional and/or remedial training.
- Act as a mentor and role model for Emergency Communication Specialist regarding professionalism, ethical behavior, agency policies, procedures and practices, attendance, and dress code.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored new personnel hired to fulfill various roles.
Emergency Communications Specialist I
Orleans Parish Communications District
2021.03 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Simultaneously handle multiple communication channels such as radio, telephone, and online messaging.
- Advise callers on how to handle an emergency while waiting for the police to arrive.
- Maintain a calm disposition while proffering safety recommendations to terrified callers.
- Utilize administrative tools such as word processors to prepare a variety of case records.
- Collaborate with supervisors, subordinates, co-workers, and appropriate emergency services to address the needs of callers.
- Monitor alarm systems to respond to calls pertaining to theft, intrusion, or armed robbery.
- Employ logical skills in evaluating alternative solutions to determine most suitable approach to a problem.
- Interact with callers to obtain relevant information regarding their location, identity, and emergency.
- Maintain accurate record of emergency calls, messages, and dispatch details.
- Utilize computer database and network to input and retrieve information regarding stolen vehicles, wanted or missing persons.
- Monitor the location and availability of patrol units to dispatch appropriate teams during emergency.
- Maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
- Read and interpret maps to provide callers with clear direction.
- Maintain knowledge of the structure and grammatical content of appropriate language.
Release of Information Specialist
MRO Corporation At East Jefferson General Hospital
2019.10 - 2021.03
- Responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical records.
- Logs the request for medical records into ROI Online and then determines records to be released in accordance with the HIPAA guidelines.
- Prioritize release of information requests.cal records needed for patient care, review, billing, or release of information..
- Prioritize release of information requests
- Performs self-quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Handles all requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
- Verifies the patient identity and confirms that the authorization is valid.
- Ensures the requesting party has a legal right to request a patient’s medical information.
- Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
- Helps resolve customer service matters in a polite manner.
- Performs at established quantitative and qualitative work standards to meet departmental goals and objectives for other requestors of the medical record.
- Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
- Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.
- Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.
- Presents a courteous and helpful demeanor, appropriate for age, to all patients, visitors, other employees/medical staff members, or any other person an employee encounters while representing East Jefferson General Hospital.
- Maintains current knowledge related to applicable statutes, regulations, guidelines, and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan.
- Complies with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements.
- Participates in compliance activities under the direction of the Department Manager and Corporate Compliance Officer.
- Used Cerner and other different software systems to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Date stamped requests and highlighted pertinent data to facilitate processing.
Document Imaging Technician
Ochsner Health System
2017.05 - 2019.10
- Prepares documents for scanning concurrently and/or post discharge prior to beginning the scanning process.
- Scans documents post discharge and ensures that all documents are feeding properly.
- Indexes each record or batch type, concurrently and/or post discharge, according to established indexing procedures.
- Reconciles and organizes paper documents.
- Performs other day-to-day operational assignments as needed.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
Patient Access Representative II - Floater
Ochsner Health System
2015.07 - 2017.05
- Validates/gathers insurance and demographic information.
- Completes necessary forms in preparation for the patient's registration.
- Performs patient scheduling functions which include ensuring that the patient is scheduled in the correct location, with the correct provider, and for the correct date/time.
- Provides point-of-service information and logistics.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
- Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due.
- Providing excellent customer service by promptly answering patient inquiries.
Volunteer Court Appointed Special Advocate
CASA Jefferson
2015.06 - 2016.06
- Interview child, parents, foster parents and any other concerned parties or relatives.
- Review appropriate records and reports.
- Work with Attorney Guardian Ad Litem as counsel, representing the best interests of the child.
- Confer with counselors, teachers, social workers, etc.
- Involved in the case.
- Submit thorough, independent written reports to the Court and Guardian Ad Litem prior to court hearings.
- Appear in Court as needed to answer questions or testify on findings or recommendations.
- Maintain records of all findings and document all contacts.
- Visit institutions, foster homes, or group homes where child is placed or may be placed.
- Monitor court orders to ensure services to the child are being furnished in a timely manner and placement is appropriate.
- Maintain contact with the program director/coordinator and submit all documentation.
- Remain involved in the case until the Court’s jurisdiction is terminate.
- Observed strict security measures to keep all case information confidential.
- Assessed clients for abuse and neglect and reported findings to court.
- Testified in court and provided voice for severely abused and neglected children as needed.
Unit Secretary
West Jefferson Medical Center
2013.10 - 2016.03
- Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc.
- Retrieved, filled, and submitted all necessary paperwork and requests for doctors.
- Provided unit secretarial coverage for multiple units during staffing shortages.
- Oriented new unit secretaries.
- Implemented an electronic medical record as part of the Medical/Surgical Unit clinical team.
- Team member for patient satisfaction improvement team.
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping.
- Maintained and updated patient health information.
- Transcribed charge nurse and attending physicians' medical orders and notes.
- Maintained patient confidentiality in line with HIPAA regulations.
Patient Care Technician
West Jefferson Medical Center
2012.08 - 2013.10
- Measure the vital signs and monitor the health of patients.
- Take the temperature, pulse, blood pressure, respiration, daily weights, and dietary intake of the patients, and inquire about their health and well-being.
- May collect blood or urine samples.
- Accurately record the information collected on the patient for inclusion in the medical record.
- Promptly report any changes in a patient’s condition to a Registered Nurse or Physician.
- Assist patients with their basic needs, such as eating, drinking, dressing, bathing, and personal hygiene.
- May also transport patients to and from other departments as needed.
- Help Physicians and Nurses in educating patient and family on the nature of the care required and therapies being provided.
- Maintains close communication with Physicians and healthcare team members to understand the patient’s status and needs.
Patient Registration Representative
Natchez Community Hospital
2009.08 - 2009.12
- Obtain information to register patients.
- Entered patient demographic and health insurance data into a computer.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verify patient’s insurance eligibility.
- Answer multi-line phone system.
- Assist in new worker training as delegated by management.
- Answered telephone and email inquiries.
- Communicated suitable information to co-workers in keeping with established procedures.
- Entered patient discharge information into the registration system.
- Attended all personnel meetings system-wide and at the site.
Education
Associate of Arts - Criminal Justice
Delgado Community College
New Orleans, LA12.2024
High School Diploma -
Riverdale High School
Jefferson, LA05.2005
Skills
- Reference Material Development
- Project Implementation
- Answer Telephone Calls
- Job Training
- Microsoft Office
- Customer Assistance
- Administrative Skills
- Data Entry
- Crisis Management
- Service Requests
- Conflict Resolution
- Comfort with Technology and Databases
Timeline
Communications Training Specialist
Orleans Parish Communications District
2021.10 - Current
Emergency Communications Specialist I
Orleans Parish Communications District
2021.03 - Current
Release of Information Specialist
MRO Corporation At East Jefferson General Hospital
2019.10 - 2021.03
Document Imaging Technician
Ochsner Health System
2017.05 - 2019.10
Patient Access Representative II - Floater
Ochsner Health System
2015.07 - 2017.05
Volunteer Court Appointed Special Advocate
CASA Jefferson
2015.06 - 2016.06
Unit Secretary
West Jefferson Medical Center
2013.10 - 2016.03
Patient Care Technician
West Jefferson Medical Center
2012.08 - 2013.10
Patient Registration Representative
Natchez Community Hospital
2009.08 - 2009.12
Associate of Arts - Criminal Justice
Delgado Community College
High School Diploma -
Riverdale High School
Similar Profiles
Kayla RobertsKayla Roberts
Public Records Specialist at Orleans Parish Communication DistrictPublic Records Specialist at Orleans Parish Communication District
Kasie JilesKasie Jiles
Deputy Clerk of the Court at Civil District Court Orleans ParishDeputy Clerk of the Court at Civil District Court Orleans Parish
Tara ReedTara Reed
Child Support Enforcement Specialist at Orleans Parish District Attorney's OfficeChild Support Enforcement Specialist at Orleans Parish District Attorney's Office