Jessica S. Morris
Metairie,LA
Summary
Hardworking, dependable and passionate job seeker with strong organizational skills eager to secure entry-level Secretary or Administrative Assistant position. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Communications Training Specialist
Orleans Parish Communications District
10.2021 - Current
- Monitors on-the-job training and performance of Emergency Communication Specialist.
- Review, evaluate, and document the performance progress of trainees, in accordance with the established standard evaluation guidelines and directives of the agency, via a daily observation report.
- Document the progress of trainees through a daily observation report (DOR) via the agency approved DOR software.
- Provide constructive strength-based feedback.
- Employ a variety of teaching and coaching techniques to train on the functions of the agency.
- Recommending a trainee as fully trained or needing additional and/or remedial training.
- Act as a mentor and role model for Emergency Communication Specialist regarding professionalism, ethical behavior, agency policies, procedures and practices, attendance, and dress code.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored new personnel hired to fulfill various roles.
Emergency Communications Specialist I
Orleans Parish Communications District
03.2021 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Simultaneously handle multiple communication channels such as radio, telephone, and online messaging.
- Advise callers on how to handle an emergency while waiting for the police to arrive.
- Maintain a calm disposition while proffering safety recommendations to terrified callers.
- Utilize administrative tools such as word processors to prepare a variety of case records.
- Collaborate with supervisors, subordinates, co-workers, and appropriate emergency services to address the needs of callers.
- Monitor alarm systems to respond to calls pertaining to theft, intrusion, or armed robbery.
- Employ logical skills in evaluating alternative solutions to determine most suitable approach to a problem.
- Interact with callers to obtain relevant information regarding their location, identity, and emergency.
- Maintain accurate record of emergency calls, messages, and dispatch details.
- Utilize computer database and network to input and retrieve information regarding stolen vehicles, wanted or missing persons.
- Monitor the location and availability of patrol units to dispatch appropriate teams during emergency.
- Maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
- Read and interpret maps to provide callers with clear direction.
- Maintain knowledge of the structure and grammatical content of appropriate language.
Release of Information Specialist
MRO Corporation At East Jefferson General Hospital
10.2019 - 03.2021
- Responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical records.
- Logs the request for medical records into ROI Online and then determines records to be released in accordance with the HIPAA guidelines.
- Prioritize release of information requests.cal records needed for patient care, review, billing, or release of information..
- Prioritize release of information requests
- Performs self-quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Handles all requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
- Verifies the patient identity and confirms that the authorization is valid.
- Ensures the requesting party has a legal right to request a patient’s medical information.
- Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
- Helps resolve customer service matters in a polite manner.
- Performs at established quantitative and qualitative work standards to meet departmental goals and objectives for other requestors of the medical record.
- Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
- Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.
- Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.
- Presents a courteous and helpful demeanor, appropriate for age, to all patients, visitors, other employees/medical staff members, or any other person an employee encounters while representing East Jefferson General Hospital.
- Maintains current knowledge related to applicable statutes, regulations, guidelines, and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan.
- Complies with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements.
- Participates in compliance activities under the direction of the Department Manager and Corporate Compliance Officer.
- Used Cerner and other different software systems to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Date stamped requests and highlighted pertinent data to facilitate processing.
Document Imaging Technician
Ochsner Health System
05.2017 - 10.2019
- Prepares documents for scanning concurrently and/or post discharge prior to beginning the scanning process.
- Scans documents post discharge and ensures that all documents are feeding properly.
- Indexes each record or batch type, concurrently and/or post discharge, according to established indexing procedures.
- Reconciles and organizes paper documents.
- Performs other day-to-day operational assignments as needed.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
Patient Access Representative II - Floater
Ochsner Health System
07.2015 - 05.2017
- Validates/gathers insurance and demographic information.
- Completes necessary forms in preparation for the patient's registration.
- Performs patient scheduling functions which include ensuring that the patient is scheduled in the correct location, with the correct provider, and for the correct date/time.
- Provides point-of-service information and logistics.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
- Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due.
- Providing excellent customer service by promptly answering patient inquiries.
Volunteer Court Appointed Special Advocate
CASA Jefferson
06.2015 - 06.2016
- Interview child, parents, foster parents and any other concerned parties or relatives.
- Review appropriate records and reports.
- Work with Attorney Guardian Ad Litem as counsel, representing the best interests of the child.
- Confer with counselors, teachers, social workers, etc.
- Involved in the case.
- Submit thorough, independent written reports to the Court and Guardian Ad Litem prior to court hearings.
- Appear in Court as needed to answer questions or testify on findings or recommendations.
- Maintain records of all findings and document all contacts.
- Visit institutions, foster homes, or group homes where child is placed or may be placed.
- Monitor court orders to ensure services to the child are being furnished in a timely manner and placement is appropriate.
- Maintain contact with the program director/coordinator and submit all documentation.
- Remain involved in the case until the Court’s jurisdiction is terminate.
- Observed strict security measures to keep all case information confidential.
- Assessed clients for abuse and neglect and reported findings to court.
- Testified in court and provided voice for severely abused and neglected children as needed.
Unit Secretary
West Jefferson Medical Center
10.2013 - 03.2016
- Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc.
- Retrieved, filled, and submitted all necessary paperwork and requests for doctors.
- Provided unit secretarial coverage for multiple units during staffing shortages.
- Oriented new unit secretaries.
- Implemented an electronic medical record as part of the Medical/Surgical Unit clinical team.
- Team member for patient satisfaction improvement team.
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping.
- Maintained and updated patient health information.
- Transcribed charge nurse and attending physicians' medical orders and notes.
- Maintained patient confidentiality in line with HIPAA regulations.
Patient Care Technician
West Jefferson Medical Center
08.2012 - 10.2013
- Measure the vital signs and monitor the health of patients.
- Take the temperature, pulse, blood pressure, respiration, daily weights, and dietary intake of the patients, and inquire about their health and well-being.
- May collect blood or urine samples.
- Accurately record the information collected on the patient for inclusion in the medical record.
- Promptly report any changes in a patient’s condition to a Registered Nurse or Physician.
- Assist patients with their basic needs, such as eating, drinking, dressing, bathing, and personal hygiene.
- May also transport patients to and from other departments as needed.
- Help Physicians and Nurses in educating patient and family on the nature of the care required and therapies being provided.
- Maintains close communication with Physicians and healthcare team members to understand the patient’s status and needs.
Patient Registration Representative
Natchez Community Hospital
08.2009 - 12.2009
- Obtain information to register patients.
- Entered patient demographic and health insurance data into a computer.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verify patient’s insurance eligibility.
- Answer multi-line phone system.
- Assist in new worker training as delegated by management.
- Answered telephone and email inquiries.
- Communicated suitable information to co-workers in keeping with established procedures.
- Entered patient discharge information into the registration system.
- Attended all personnel meetings system-wide and at the site.
Education
Associate of Arts - Criminal Justice
Delgado Community College
New Orleans, LA12.2024
High School Diploma -
Riverdale High School
Jefferson, LA05.2005
Skills
- Reference Material Development
- Project Implementation
- Answer Telephone Calls
- Job Training
- Microsoft Office
- Customer Assistance
- Administrative Skills
- Data Entry
- Crisis Management
- Service Requests
- Conflict Resolution
- Comfort with Technology and Databases
Timeline
Communications Training Specialist
Orleans Parish Communications District
10.2021 - Current
Emergency Communications Specialist I
Orleans Parish Communications District
03.2021 - Current
Release of Information Specialist
MRO Corporation At East Jefferson General Hospital
10.2019 - 03.2021
Document Imaging Technician
Ochsner Health System
05.2017 - 10.2019
Patient Access Representative II - Floater
Ochsner Health System
07.2015 - 05.2017
Volunteer Court Appointed Special Advocate
CASA Jefferson
06.2015 - 06.2016
Unit Secretary
West Jefferson Medical Center
10.2013 - 03.2016
Patient Care Technician
West Jefferson Medical Center
08.2012 - 10.2013
Patient Registration Representative
Natchez Community Hospital
08.2009 - 12.2009
Associate of Arts - Criminal Justice
Delgado Community College
High School Diploma -
Riverdale High School
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