JESSICA S. TANSEY
Philadelphia,PA
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise strategic planning and task prioritization focused on maximizing efficiency and sales success. Im also a tenacious Customer Service Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
6
6
years of professional experience
Work History
SVC Representative, Retirement
Lincoln Financial Group
10.2023 - 02.2024
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency.
- Provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
Ashley Furniture Homestore
03.2023 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SALES ASSOCIATE
ASHLEY HOMESTORE
11.2019 - 03.2023
- Key holder for opening the store
- Ensures that all customers receive excellent service through salesmanship, and prompt and courteous service
- Assists all customers with questions, needs and purchases
- Attends all weekly sales meetings.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed strong customer relationships to encourage repeat business.
SALES ASSOCIATE
HFC, RAYMOUR & FLANIGAN
06.2018 - 10.2019
- Ensures that all customers receive excellent service through salesmanship, and prompt and courteous service
- Assists all customers with questions, needs and purchases
- Attends all weekly sales meetings.
- Developed strong customer relationships to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Manager
Super Cuts
09.2017 - 06.2018
- Implemented office procedures, managed product inventory, supervised projects, prepared reports and schedules, handled phone calls and correspondence, and maintained a good relationship with customers, organized meetings and conferences.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed approximately 15-30 incoming calls customers.
Education
License - Cosmetology Education
JEAN MADELINE AVEDA INSTITUTE
Philadelphia, PA10.2008
High School Diploma -
PHILADELPHIA ACADEMY CHARTER
Philadelphia, PA06.2007
Skills
- Credit Card Payment Processing
- Data Entry and Maintenance
- Order and Refund Processing
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Up-selling Products and Services
- Transaction Processing
- Data Entry
- Customer Data Confidentiality
- Verbal and Written Communication
- Customer Service
References
References available upon request.
Timeline
SVC Representative, Retirement
Lincoln Financial Group
10.2023 - 02.2024
Customer Service Representative
Ashley Furniture Homestore
03.2023 - 10.2023
SALES ASSOCIATE
ASHLEY HOMESTORE
11.2019 - 03.2023
SALES ASSOCIATE
HFC, RAYMOUR & FLANIGAN
06.2018 - 10.2019
Assistant Manager
Super Cuts
09.2017 - 06.2018
License - Cosmetology Education
JEAN MADELINE AVEDA INSTITUTE
High School Diploma -
PHILADELPHIA ACADEMY CHARTER