Photography
Jessica Strong
Bowerston,OH
Summary
- Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Chipotle Mexican Grill
05.2022 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Troubleshot equipment to reduce service calls and downtime.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels and ordered supplies as needed.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted in hiring process by interviewing potential candidates for open positions.
- Arranged cover for staff absences to prevent disruption to operations.
- Completed opening or closing duties depending on assigned shift times.
- Organized schedules and delegated assignments based on employee knowledge and strengths.
Central Office Communication Specialist
SWBC Mortgage
09.2018 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Sorted and distributed mail to appropriate staff members or departments daily.
- Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required.
Education
High School Diploma -
Buckeye Career Center
New Philadelphia, OH03-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Staff education and training
- Quality control assurance
- Rules enforcement
- OSHA regulations compliance
Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hours401k matchPaid sick leaveHealthcare benefitsWork from home optionPaid time offInterests
Travel
Fashion
Floral Designs
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