Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

JESSICA E. TALLEY

Monroe,GA

Summary

My professional expertise in medical offices includes: assessing and evaluating patient records and data; training personnel in organizing medical records, charts, and dictation. A keen sense of observation and a knack for details have helped me investigate records and to locate missing insurance claims and discrepancies in billing. Persistence, perseverance, and confidentiality characterize my approach to working with medical records.

Aggressive yet friendly individual with proven track record of successfully negotiating contracts and fostering customer satisfaction. Well-versed in and committed to compliance with latest regulations and standards. Experienced in building strong relationships with clients and providing cost-effective solutions.

Overview

20
20
years of professional experience

Work History

Canvasser

AMERICANS for PROSPERITY
07.2023 - Current
  • Canvassing homes before political elections
  • Educate voters on the candidates
  • Help to get out the vote

Agent

CONCIERGE CONTACT CENTER
01.2021 - 08.2022
  • Answer incoming calls and service customers for out clients
  • Offer services to practitioners in the medical and dental field
  • Assist patients in scheduling, rescheduling and canceling appointments
  • Assist patients with emergencies
  • Follow communication “scripts” for clients

Canvasser

GEORGIA FAITH & FREEDOM COALITION
07.2020 - 01.2021
  • Canvassing more than 300,000 homes before political elections
  • Educate voters on the candidates
  • Helped to get out the vote

Lead Development Representative

TELENET MARKETING SOLUTIONS
08.2015 - 03.2020
  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, and research every issue
  • Seize opportunities to upsell products when they arise
  • Inform and educate new clients about specific products
  • Develop a client list for sales representatives

Assistant Manager

RACK ROOM SHOES
05.2011 - 03.2014
  • Greet and serve customers
  • Coordinate store operations by organizing priorities to accomplish sales and profit goals
  • Train associates
  • Conduct duties associated with opening and closing the days’ sales operations (balance cash registers)
  • Check in freight

Medical Records Technician

ST. MARY’S HEALTHCARE SYSTEM/OCONEE HEART AND VASCULAR CENTER
01.2008 - 01.2009
  • Making sure that patients’ medical charts are complete
  • Pull and prepare charts for the next days’ patients
  • Fax medical records to other physicians’ offices and hospitals when
  • Work with other physicians’ offices and hospitals when requesting medical records
  • File charts, office notes, and medical records from other physicians’ offices and hospitals
  • Prepare medical records for insurance companies and attorneys
  • Keep in constant communication with the transcription company to make sure dictation contains current and accurate information

Administrative Assistant

REDDY MEDICAL GROUP
01.2008 - 01.2008
  • Provided Administrative support to Doctor and Practice Administrator
  • Served as point person with maintenance contacts
  • Served as point person between Practice Administrator and vendors
  • Organized details of special events

Administrative Assistant

SUNTRUST BANK, INC.
01.2006 - 01.2007
  • Provided administrative support to the City President and Area Manager
  • Served as liaison between City President, Area Manager and Branch Managers and Branch Staff.
  • Served as liaison between City President, Area Manager, and clients
  • Served as point person with vendors
  • Assisted clients with their accounts
  • Assisted City President and Area Manager with special projects
  • Organized details of special events

Receptionist/Billing Specialist

NORTH GEORGIA NEPHROLOGY CONSULTANTS
09.2005 - 04.2006
  • Checked patients in and out of office
  • Scheduled appointments for patients
  • Organized patient charts
  • Associated with patients, doctors, nurses, and hospitals on the phone
  • Verified insurance information for patient

Billing Specialist

NORTH GEORGIA NEPHROLOGY CONSULTANTS
07.2005 - 09.2005
  • Checked on the status of medical insurance claims
  • Filed secondary insurance claims
  • Worked with insurance companies on claims
  • Helped patients understand their billing statements

Education

One year of classes in HIT -

Athens Technical College
Athens, GA

Bachelor of Science Degree - Family and Consumer Sciences, Department of Child and Family Development

The University of Georgia
Athens, GA

College Prep Diploma - undefined

Cedar Shoals High School
Athens, GA

Skills

  • Strong written and verbal communication
  • Strong interpersonal skills
  • Proficient in operating fax and copy machines
  • Proficient in Google applications and Microsoft Office Suite
  • Goal-oriented and self-directed
  • Flexibility

Awards

Inducted into Phi Theta Kappa Honor Society November 2010

Timeline

Canvasser

AMERICANS for PROSPERITY
07.2023 - Current

Agent

CONCIERGE CONTACT CENTER
01.2021 - 08.2022

Canvasser

GEORGIA FAITH & FREEDOM COALITION
07.2020 - 01.2021

Lead Development Representative

TELENET MARKETING SOLUTIONS
08.2015 - 03.2020

Assistant Manager

RACK ROOM SHOES
05.2011 - 03.2014

Medical Records Technician

ST. MARY’S HEALTHCARE SYSTEM/OCONEE HEART AND VASCULAR CENTER
01.2008 - 01.2009

Administrative Assistant

REDDY MEDICAL GROUP
01.2008 - 01.2008

Administrative Assistant

SUNTRUST BANK, INC.
01.2006 - 01.2007

Receptionist/Billing Specialist

NORTH GEORGIA NEPHROLOGY CONSULTANTS
09.2005 - 04.2006

Billing Specialist

NORTH GEORGIA NEPHROLOGY CONSULTANTS
07.2005 - 09.2005

Bachelor of Science Degree - Family and Consumer Sciences, Department of Child and Family Development

The University of Georgia

College Prep Diploma - undefined

Cedar Shoals High School

One year of classes in HIT -

Athens Technical College

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