Jessica Townsend
Sales/Management Professional
Salisbury,MD
Summary
Talented sales and management professional with many years of experience in the food and beverage industry. Combining deep industry knowledge with managerial background, campaign development, product launches, and media expertise to elevate brand profiles. Forward-thinking Manager with extensive knowledge of food and beverage. Known for success in retail industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Club Manager/Fresh Manager II
SAM’S CLUB
Salisbury, MD
12.2018 - 04.2021
- Driving sales and profit for a $ 68 million dollar a year business through specific goals and processes
- Ensuring effective merchandise presentation, competitive pricing, and accurate inventory levels, budgeting, and forecasting sales; assessing economic trends and community needs; reviewing club financial reports, P &
- L, OPIS; ensuring financial performance meets budget expectations; managing product, labor, and ordering
- Ensuring compliance with FDA and OSHA requirements
- Responsible for recruitment, hiring, and onboarding, continuous development of associates
- Creating and maintaining budget guidelines for sales, expenses, wages, and making sure goals are met
- Working as part of a management team to ensure all opening and closing responsibilities are followed
- Day to day business operations, and management of 160 + associates, as well as development of team leaders
- Being a human resources go to for all employees
- Development and teaching new training for associates
- Ensuring membership growth by improving member experiences and building member relationships.
Sales and Marketing Account Executive
EASTERN SHORE COFFEE AND WATER
Salisbury, MD
02.2018 - 09.2018
- Hired for supporting company’s growth by the ability to maximize profits through sales strategies that match customer’s needs by promoting our products, services, and ideas
- Worked with other members of a sales team to build a pipeline, sell products and services, and resolve queries from customers through efficient management of a tri state territory
- Achieved KPI’s through market research, cold calling, cross selling, and effectively closing sales
- Generated a great ROI by developing an equipment maintenance program from the ground up
- Served as the company’s spokesperson, participating in industry affairs, providing commodity information, and executing events, sales, and communications initiatives.
On Premise Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Jessup, MD
02.2016 - 03.2017
- Brought on board to cover the Eastern Shore territory under the three-tier distribution system
- Consistently met sales goals and KPI’s
- Developed outstanding customer relationships with integrity, hard work, and dedication
- Coordinated events and trade shows, and spearheaded branding for new product, customers, and suppliers
- Nationally recognized as the second largest purveyor of alcohol producers, fine wine, and spirits
- Designed menus, posters, and sales tools for over 200 restaurants and stores within my territory
- Salesperson of the year for Sazerac portfolio, and #2 in sales for Jim Beam Brands in our region.
Front of House Manager
THE ROSE GROUP, APPLEBEE’S
Ocean City, MD
01.2014 - 02.2016
- Skilled in all areas and operations of the restaurant with a focus on the front of house operations and staff
- Oversaw the interview and hiring processes, training, and ongoing development for all positions within the restaurant
- Responsible for handling all administrative duties of the business
- Effective management of all bar/service inventories, cost analysis, P & L, and reporting
- Maintained budget not only in FOH but also by produce inventory and ordering, maintaining par levels of food items, reducing waste and proper reporting and compliance with standards and mandated regulations
- Responsible for bar revitalization program, training, and sales growth within our store and our district
- Initiated/led fundraising events outside the store with the Believe in Tomorrow Children’s
- Foundation, and others in support of our community
- Oversaw all media relations, public relations, and social media marketing.
Front of House Manager
PICKLE’S PUB
Ocean City, MD
01.2013 - 01.2014
- I was hired into a new position within the restaurant to lead and initiative to refresh and rebrand
- Providing leadership to employees, through development of a training program, proper scheduling, and restaurant revitalization
- Developed a catering menu, private party room, and integrated marketing to the public
- Worked with multiple food, alcohol beverage vendors to purchase goods
- I was responsible for all hiring, training, scheduling of staff
- Controlled all daily banking, handled all drops and daily paperwork, accounts payable, bookkeeping, and payroll or 25 or more employees at a time
- Performance of all operational duties; including achieving outstanding guest services, food quality, sales building and monitoring cost controls
- Leadership, booking, efficient execution multiple fundraising events and trade shows.
Manager
DAVEY JONE’S LOCKER ROOM
04.2009 - 12.2013
- Motivator and trainer of all FOH, BOH, and bar staff
- Ensured excellent patron experiences by providing superior customer service and quality food to ensure a steady repeat business
- Responsible for every aspect of running the restaurant to maximum efficiency
- Purchasing and inventory of all food, liquor/beer with attention to budget guidelines
- Interviewing, hiring, and ongoing training of all staff
- Organization and hiring of entertainment and events
- Control over all social media marketing
- Payroll, back office software maintenance, and accounting/banking duties.
Education
Diploma -
Parkside High School
Salisbury, MD2000
Skills
- Territory Sales
- Proposal Composition
- Business Management
- ROI Forecasting
- Achieving KPI’s
- Social Media Marketing
- Personnel Management
- CRM & Software Skills
- Team Leadership
- Inventory Tracking and Management
- Business Forecasting, Organization and Management
- Business Leadership
- Financial Statement Review
Affiliations
BNI - Business Network International
Certification
ServSafe Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Assistant Club Manager/Fresh Manager II
SAM’S CLUB
12.2018 - 04.2021
Sales and Marketing Account Executive
EASTERN SHORE COFFEE AND WATER
02.2018 - 09.2018
On Premise Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
02.2016 - 03.2017
Front of House Manager
THE ROSE GROUP, APPLEBEE’S
01.2014 - 02.2016
Front of House Manager
PICKLE’S PUB
01.2013 - 01.2014
Manager
DAVEY JONE’S LOCKER ROOM
04.2009 - 12.2013
Diploma -
Parkside High School
ServSafe Manager
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