Jessica V. Gerken
Delaware
Summary
Results-driven Strategic Account Executive known for high productivity and efficient task completion. Specialize in relationship building, strategic planning, and market analysis. Excel at communication, problem-solving, and adaptability, ensuring success in managing key accounts and driving sales growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Strategic Account Executive
Health Catalyst
Columbus
10.2023 - Current
- Cultivated strategic relationships with key decision makers to drive customer satisfaction.
- Analyzed market trends and customer feedback to pinpoint growth opportunities.
- Executed contracts by coordinating efforts between sales and contract teams.
- Conducted regular account reviews to monitor performance and resolve issues swiftly.
- Collaborated with cross-functional teams to align on account strategies and solutions.
- Resolved customer complaints efficiently, maintaining professionalism at all times.
- Partnered with internal teams to ensure successful implementation of strategic initiatives.
SVP, Client Success
Health Catalyst
Salt Lake City
05.2019 - 09.2023
- Oversaw HR management responsibilities, leading a team of 11 Client Success professionals in Eastern region.
- Provided mentoring and coaching to facilitate team growth and development.
- Managed client teams ranging from 2 to over 10 professionals to enhance client success through data analytics.
- Promoted use of Microsoft Teams for all client teams to ensure structured organization.
- Maintained client responsibilities for three health systems, driving value for expansion and renewal.
VP, Professional Services
Health Catalyst
Salt Lake City
08.2018 - 04.2019
- Cultivated strategic relationships with C-level executives and stakeholders using enterprise data insights.
- Directed multiple teams across technical, clinical, and administrative domains to meet client contractual obligations.
- Mentored team members in effective client relationship development techniques.
- Implemented and developed Mavenlink timekeeping and project management tool for over 200 client-facing team members.
- Collaborated with Strategic Account Executive to enhance and extend client contracts.
Senior Director – Client Engagement
Health Catalyst
Salt Lake City
08.2015 - 07.2018
- Guided clients, from front line to C-level executives, in leveraging data warehousing to minimize waste and enhance quality.
- Managed diverse teams of technical, clinical, and administrative professionals to meet client contractual obligations while ensuring high client satisfaction.
- Advised client leadership on suitable analytic tools from Health Catalyst portfolio to align with enterprise strategies.
- Executed project management techniques to oversee multiple client projects, ensuring transparent communication of project status internally and externally.
VP, Client Account Management
Health Care DataWorks
Columbus
11.2013 - 08.2015
- Established Account Management team and program to enhance client relationships.
- Contributed to executive leadership team in designing organizational workflows and managing operations.
- Mentored new Account Managers to ensure successful transition into roles.
- Supported sales in client renewals and opportunities to boost revenue and retention.
- Created and executed client webinar events for education and collaboration.
- Cultivated trust-based relationships with executives at client sites through open communication.
- Oversaw creation and approval of client statements of work.
- Developed account plans and client portfolios for strategic internal and external use.
Reference Account Manager – Acute Care
Allscripts/Misys Health Care
Raleigh
07.2011 - 08.2013
- Co-created Reference Program at Allscripts-Misys, providing application guidance and communication tools for reference clients.
- Built and sustained trust-based relationships with internal and external customers to enhance satisfaction and loyalty.
- Cultivated high-level advisor relationships within complex hospital environments.
- Conducted site visits, reference calls, and WebEx sessions for strategic sales opportunities valued from $500,000 to $30 million.
- Managed strategic reference client base of approximately 15 acute care accounts and 100 ambulatory customers across Atlantic and Southeast territories.
- Partnered with sales executives to showcase top-tier clients, enhancing company revenue generation.
- Oversaw training for customers on Misys EMR, including upgrades and conversions for divisional clients.
- Trained customers ranging from one to 30 providers in clinic settings.
Electronic Medical Records Coordinator/HIM Assistant Director
High Point Regional Health System (380 Beds)
High Point
10.2004 - 07.2005
- Served as EMR system administrator and HIM Assistant Director, overseeing implementation and support of MedPlus chart storage system ChartMaxx.
- Executed house-wide training for staff on new chart access procedures, impacting over 225 physicians.
- Developed and maintained site-specific configuration tables for EMR foundation and document definitions.
- Conducted security audits to ensure patient confidentiality and accuracy in Quality Review functions.
- Acted as primary contact for Medical Staff, providing training and resolving issues related to the EMR system.
- Trained nursing staff across hospital on accessing and reviewing patient medical records using new system.
- Supervised approximately 15 employees in tasks including chart preparation, scanning, quality review, and information release.
Quality Improvement/HIM Analyst
Hilton Head Regional Medical Center (93 Beds)
Hilton Head Island
07.2003 - 09.2004
- Collected, analyzed, and reported clinical, utilization, financial, and performance data across multiple departments.
- Conducted record reviews for JCAHO and CMS compliance, including Core Measures and Patient Safety Goals.
- Designed and developed a physician peer review MS Access database for performance improvement and re-credentialing.
- Participated in performance improvement teams to enhance clinical processes for Moderate Sedation and Adverse Drug Events.
- Assisted in maintaining information system applications and ensuring data integrity for various reporting initiatives.
Education
Bachelor of Science - Health Information Management and Systems
The Ohio State University
Columbus, OH06.2003
Skills
- Customer relationship management
- Contract negotiation
- Account strategy development
- Client retention
- Stakeholder engagement
- Cross-functional collaboration
- Effective communication
- Project management
- Customer retention
- Client onboarding
Certification
Registered Health Information Administrator
References
References available upon request.
Timeline
Strategic Account Executive
Health Catalyst
10.2023 - Current
SVP, Client Success
Health Catalyst
05.2019 - 09.2023
VP, Professional Services
Health Catalyst
08.2018 - 04.2019
Senior Director – Client Engagement
Health Catalyst
08.2015 - 07.2018
VP, Client Account Management
Health Care DataWorks
11.2013 - 08.2015
Reference Account Manager – Acute Care
Allscripts/Misys Health Care
07.2011 - 08.2013
Electronic Medical Records Coordinator/HIM Assistant Director
High Point Regional Health System (380 Beds)
10.2004 - 07.2005
Quality Improvement/HIM Analyst
Hilton Head Regional Medical Center (93 Beds)
07.2003 - 09.2004
Bachelor of Science - Health Information Management and Systems
The Ohio State University
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