Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA WILLIAMSON

Bainbridge,Georgia

Summary

Experienced and goal-oriented with ten years of banking experience with a concentration in managing operations, implementing new programs, shareholder information, projects, commercial accounts, protecting the credibility of organizations while providing quality assistance to customers. The ability to cultivate trustworthy relationships, provide assistance, and abide by all regulations and laws. Competent and knowledgeable in the banking industry and employs a critical eye toward document details and organization while working independently and meeting deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Operations Specialist

First National Bank Of Decatur County
08.2017 - Current
  • Assistant to the CEO and COO with varies projects and job duties
  • Liaison for all audits/exams/reviews
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Prepare the board packages for varies committees: Executive loan committee, Board of Directors, ALCO., Annual Shareholder meeting, Holding Co., IT Steering Committee, Audit Committee, Moultrie Board
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Identified plans and resources required to meet goals and objectives.
  • Manage all shareholder information, communications, balance shareholder account
  • Work directly with the CEO with Shareholder information, shareholder annual meeting, and board of director meetings
  • Admin for numerous operating systems
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Oversee reports and distribute task to other operation personnel
  • Account reconciliation GL accounts
  • Setup and train new bank software products/systems to Board of Directors and employees
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Commercial Lending Assistant

First State Bank Of Blakely
08.2015 - 09.2017
  • Assistant to Bank president
  • Assist bank president prepare documents, loan approvals for board meetings and loan committee
  • Assisted loan officers with reviewing loan documents and checking for any inaccuracies.
  • Balancing loan GL accounts ie. loan expense, loan settlement
  • Accompanied senior loan officer or took his place at the closing where I would be responsible for monitoring the transaction
  • Assessed loan compliance to meet lending laws and regulations.
  • Supported loan officers with administrative assistance.
  • Offered administrative support to assist with loan origination, approval and underwriting.

Consumer Credit Specialist

Synchrony Bank Call Center
09.2014 - 09.2015
  • Provided accurate and appropriate information in response to customer inquiries.
  • Maintained up-to-date records at all times.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Multi-tasking in several programs at once regarding customer accounts to insure accurate information in timely manner.
  • Abide by State and Federal Regulations daily in call center to stay in compliance with various laws.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Education

BBA - Business Management

Georgia Southwestern State University
Americus, GA
05.2024

Associate of Business Administration - Business Administration And Management

Bainbridge State College
Bainbridge
05.2016

Skills

  • Strong analytical, problem solving, and negotiation skills
  • Excellent attention to details Ability to maintain quality of work even during times of high volume
  • Ability to provide excellent customer service in person and on phone
  • Demonstrates solid leadership ability
  • Assist CEO and COO in meeting overall company goals and guidelines by contributing to productivity, profitability, and loan quality
  • Self-driven and self-motivated to achieve career goals
  • Knowledge of lending processes, loan principles, loan systems
  • Leadership Training
  • Business Management
  • Operations Oversight
  • Inventory Tracking and Management
  • Business Growth Initiatives

Timeline

Operations Specialist

First National Bank Of Decatur County
08.2017 - Current

Commercial Lending Assistant

First State Bank Of Blakely
08.2015 - 09.2017

Consumer Credit Specialist

Synchrony Bank Call Center
09.2014 - 09.2015

BBA - Business Management

Georgia Southwestern State University

Associate of Business Administration - Business Administration And Management

Bainbridge State College

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