Jessica Wolfe
Batavia,NY
Summary
- Highly motivated Travel, Insurance and Retail Sales Advisors with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Brach Sales & Operations Manager
AAA Western & Central NY
10.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Self-motivated, with a strong sense of personal responsibility.
District Sales Manager
The Vitamin Shoppe
09.2018 - 07.2022
- Top Company performance for Conversion (Traffic into Transactions) across 17-20 stores consistently over 5+ Years
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
District Leader
Maurices
07.2006 - 09.2018
- Successfully oversaw 17-20 retail locations supporting store leadership in Driving Results through Team
- Development, Succession Planning, Grassroots Marketing, Operational Excellence, Visual Merchandising and leveraging P&L results.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Executive Team Manager
Jamberry Nails
01.2013 - 01.2018
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Identified new business opportunities from existing accounts.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Skills
- Sales Leadership
- Motivational Leadership
- Budgeting and Expenditures
- Team Recruiting and Onboarding
- Solving Customer Concerns
- Sales Records Management
- Presentation Delivery
- Staff Meetings
Timeline
Brach Sales & Operations Manager
AAA Western & Central NY
10.2022 - Current
District Sales Manager
The Vitamin Shoppe
09.2018 - 07.2022
Executive Team Manager
Jamberry Nails
01.2013 - 01.2018
District Leader
Maurices
07.2006 - 09.2018
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