Jessica Castillo
Whittier,CA
Summary
Dedicated Program Manager driven to empower staff, optimize processes, and improve productivity to maximize program success. Offering 10+ years of experience in the field of home visitation and community-based work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Visiting Program Manager
MECCA
09.2022 - Current
- Maintain oversite and affiliation of both evidence-based models used to implement the Home Visiting Program: Parents as Teachers and Healthy Families America
- Collaborate with Program Director to evaluate Home Visiting Program data collected from 4 partner agencies and ensure program expectations are met
- Oversee program supervisors and facilitate monthly check-in meetings
- Provide home visiting staff with crisis intervention assistance as needed
- Review case files, provide technical support to ensure overall program quality, and ensure compliance with OC SSA CalWORKs standards
- Lead bi-monthly case review meetings with group of 20 home visiting staff to provide reflective support
- Implement and support relevant outreach, training, and program initiatives particularly for multicultural and underserved communities
- Assist Director of Home Visiting with monthly report compilation, measure collection, and program data collection, as well as development of systems for improving participant data collection and improving quality assurance and results
- Develop, maintain, and oversee standard operating procedures for requesting and fulfilling orders of material goods
Healthy Families America Program Supervisor
SHIELDS For Families
01.2019 - 08.2022
- Provided weekly reflective supervision to a team of six Family Support Specialists and collaborated with Program Manager to plan monthly group reflective to all staff
- Coordinated home visiting plans to assist Family Support Specialists in providing support with goal setting, linkages, and referrals to their clients
- Performed administrative, reflective and supervisory duties including oversight of HFA model, review of visit documentation, and training of new staff
- Attended and participated in community meetings, outreach efforts, and community events
- Established and maintained connections with outside agencies to follow up regarding client referrals as needed
- Supported Program Manager in completing monthly, quarterly and annual reports
Parent Coach Supervisor
SHIELDS For Families, Welcome Baby St. Francis
09.2017 - 01.2019
- Supervised team of three Parent Coaches
- Maintained case load of 40-55 clients
- Provided individual reflective supervision to staff on a weekly basis
- Conducted prenatal and post-partum visits in the home or over the phone
- Documented detailed case notes for each client on database
- Provided clients with education, referrals, and resources
- Worked closely with Welcome Baby Clinical Supervisor, Nurses, Parent Coaches, Supervisors, and other staff to provide a continuum of services
- Attended and participated in bi-monthly group reflective supervision and weekly individual reflective supervision with Clinical Supervisor
- Administered required client assessments using standardized tools for maternal depression, anxiety, developmental milestones
Parent Coach
Welcome Baby, White Memorial Medical Center
07.2013 - 08.2017
- Conducted prenatal and postpartum visits in clients' homes
- Provided primary parent education in areas such as breastfeeding and child development
- Connected clients with community service and resource agencies
- Directed client-centered, strengths-based, culturally competent and individualized visits
- Documented detailed case notes for each client on database
- Kept abreast of new and developing information by regularly attending professional training and workshops
- Maintained caseload of 60-80 prenatal and postpartum clients
Events Supervisor
UCR Dining Services, The Barn Restaurant
09.2012 - 06.2013
- Assisted in promotion and marketing of concerts and special events
- Composed press releases and radio plugs
- Provided hospitality for artists
- Took charge of legal liabilities for student events
- Served as a liaison to booking manager
- Completed basic clerical duties
Education
Master of Science - Organizational Psychology
Vanguard University Of Southern California
Costa Mesa, CA2017
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA2013
Skills
- Familiar with privacy laws and HIPAA compliance for patient information
- Program implementation knowledge
- Marketing and public relations experience
- Case management proficiency
- Skilled in Reflective Supervision and Motivational Interviewing
- Strong leadership and conflict resolution skills
- Able to adapt to fast-paced and changing work environments
- Experience working with multiple funding sources including First5LA, Department of Public Health, and DPSS/Cal-Works
- Bilingual in Spanish and English
Certification
Healthy Families America - 2019
Foundations for Family Support Training
Parent Survey for Community Outreach Training
Parents as Teachers - 2019
Foundational Training 1 and 2
Welcome Baby Program - 2014
Universal Home Visitation Program Training
California State University - 2013
Certified Lactation Educator Counselor
Timeline
Home Visiting Program Manager
MECCA
09.2022 - Current
Healthy Families America Program Supervisor
SHIELDS For Families
01.2019 - 08.2022
Parent Coach Supervisor
SHIELDS For Families, Welcome Baby St. Francis
09.2017 - 01.2019
Parent Coach
Welcome Baby, White Memorial Medical Center
07.2013 - 08.2017
Events Supervisor
UCR Dining Services, The Barn Restaurant
09.2012 - 06.2013
Master of Science - Organizational Psychology
Vanguard University Of Southern California
Bachelor of Arts - Psychology
University of California, Riverside