Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Jessica Y. Garcia Vega

Dallas,TX

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to store 10819. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
07.2021 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Managed opening and closing duties for pharmacy.

Shift Lead

Walgreens
06.2020 - 07.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed daily financial activities
  • Helped meet changing demands by communicating policy changes to team members.

Bar Manager

Olive Garden
11.2018 - 09.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Consulted with managers to organize special events and promotions.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Motivated staff to perform at peak efficiency and quality.

General Manager

Nestle Toll House Cafe
11.2014 - 10.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Bryan Adams High School
Dallas, TX
05.2010

Skills

  • Insurance Billing
  • Insurance Verification
  • Drug Inventory Control
  • Customer Records Management
  • HIPAA
  • Customer-Focused
  • Team Collaboration
  • Skilled Trainer
  • Customer Service Expert

Certification

  • Certified Pharmacy Technician
  • CPR Certified
  • Immunization Administration Certificate

References

Pharmacist Walgreens- Grace Lee  

Cell 615-500-4925


Pharmacist Walgreens- Claire Wu

Cell 214-476-4808


Pharmacist Walgreens- Angelina Joung

Cell 248-275-8306

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Pharmacy Technician

Walgreens
07.2021 - Current

Shift Lead

Walgreens
06.2020 - 07.2021

Bar Manager

Olive Garden
11.2018 - 09.2020

General Manager

Nestle Toll House Cafe
11.2014 - 10.2018

High School Diploma -

Bryan Adams High School

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Jessica Y. Garcia Vega