Summary
Overview
Work History
Education
Skills
Gap in Employment
Timeline
StoreManager

Jessicca Ransom

Professional Office Support
Klamath Falls,OR

Summary

Resourceful and outgoing office professional specializing in HR, office administrative assistance, data entry/record management, and customer service relations. Demonstrated ability to adapt quickly and efficiently to new software and systems, improving data management and operational processes. Excel at utilizing time management, problem-solving, and communication skills to ensure smooth office operations, and support team objectives. Respectful, hardworking, and service-oriented, I am looking for a part-time, remote position in office administration or data entry.

Overview

10
10
years of professional experience

Work History

Customer Care Representative

Cascade Subaru
Klamath Falls, OR
10.2015 - 02.2017
  • Provided excellent customer service in person and by phone, providing accurate information, and resolving complaints promptly and professionally.
  • Processed vehicle intake orders accurately and efficiently according to procedures.
  • Handled administrative tasks including document filing, record maintenance, and inventory management.

HR Assistant/Group Reservation Agent

Running Y Golf & Resort
Klamath Falls, OR
01.2014 - 05.2015
  • Conducted new-hire orientations and onboarding processes for incoming employees.
  • Assisted with the development of training programs for staff members.
  • Updated employee database with changes in job title, salary information, or contact details.
  • Assisted with planning, organizing, and coordinating company events.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Provided administrative support for HR projects and initiatives.

HR Administrative Assistant

Klamath County Human Resources
Klamath Falls, OR
10.2006 - 12.2008
  • Maintained employee records in compliance with company policies and legal regulations.
  • Answered phone calls, responded to emails and provided general information regarding human resources matters.
  • Processed paperwork related to new hires, terminations, promotions, transfers and other personnel changes.
  • Updated job descriptions for existing positions and created new ones for open roles as needed.
  • Provided support to the HR department by preparing documents, updating databases, and organizing files.
  • Conducted new employee orientations, including testing, training, and benefits review.

Education

Some College (No Degree) - Business - No Degree

Klamath Community College
Klamath Falls, OR

Skills

  • Effective communication and listening skills
  • Dedicated, dependable, and honest
  • Self-motivated and detail-oriented
  • Administrative and Office Support
  • Microsoft and CRM systems
  • HR practices and procedures
  • Customer Relations/Retention
  • Issue and complaint resolution
  • Data entry and management
  • Multitasking and organization

Gap in Employment

I took the opportunity over the last several years to stay home and care for my partner who has now recently passed. With time to heal, I am ready to rejoin the workforce and looking forward to new opportunities.

Timeline

Customer Care Representative

Cascade Subaru
10.2015 - 02.2017

HR Assistant/Group Reservation Agent

Running Y Golf & Resort
01.2014 - 05.2015

HR Administrative Assistant

Klamath County Human Resources
10.2006 - 12.2008

Some College (No Degree) - Business - No Degree

Klamath Community College

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Jessicca RansomProfessional Office Support