Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie Allen

Poughkeepsie,NY

Summary

Experienced professional in the beauty and fitness industry, with twenty years in both customer service and administrative roles. Recent experiences includes field service coordinator to a worldwide leader and innovator of wax-room equipment solutions. Skilled in general management, human resources, customer service, and other skills applicable to multiple fields. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Laser Operator, Office Manager

Skin by Eve
07.2019 - Current
  • Proficient with Cutera XEO, IPL, truSculpt, and excel HR lasers, Hydrafacial, Proficient in microdermabrasion, chemical peels, hair removal, facials
  • Met time and quality expectations by completing accurate work in line with specifications.
  • Understood and executed orders given by laser programmer and senior production staff.
  • Uploaded proper program from machine control and established optimal laser cutting conditions.
  • Trained and coached new team members on proper machine set-up procedures.
  • Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
  • Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
  • Input instructions for machine operations based on specifics of work orders.

Field Service Coordination Manager

MPI Systems
11.2022 - 08.2023
  • Coding (Epicor), International Dispatch, Coordinator (service visits, emergency, calibration, troubleshooting), Closing service for billing, Maintaining field service calendar, Service department emails & calls
  • Led team of up to Number service technicians in field activities.
  • Reduced time to complete service calls and expertly retained key customers.
  • Maintained schedule of up to Number service calls.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Service Manager

Fitness Showrooms
02.2021 - 11.2022
  • Scheduling, Dispatch, Coding (STORIS), Department training, Sales & Tracking
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.

Warehouse Laborer/ Driver

UPS
11.2023 - Current
  • Checked packages and merchandise for damage and notified vendors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.

Contact Lens Technician

VisionWorks
08.2017 - 11.2018
  • Optical health coaching, teaching customers the proper use and care of contact lenses, Eye examination, Customer Service, Billing, Coding
  • Entered prescription data into computer and initiated new contact lens orders.
  • Performed multiple concurrent tasks at several different equipment stations and maintained superior job flow.
  • Worked safely with standard and caustic chemicals in optical lab.
  • Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
  • Executed routine and advanced production duties associated with lens production and paid close attention to quality.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Collaborated with optometry staff to reach individual and team goals.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Prepared and administered medications to patients as prescribed by optometrist.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Performed basic vision testing for new patients.

Education

License in cosmetology - Cosmetology Education

Regency Institute
Merrillville, IN
01.2012

Applied Psychology

Ivy Tech Community College
Valparaiso, IN
01.2010

Skills

  • Machine Alignment
  • Product Packaging
  • Safety Protocols
  • Teamwork
  • Problem Solving
  • Inventory Management
  • Time management
  • Machine operation
  • Material handling
  • Organizational skills
  • Critical thinking
  • Attention to detail
  • Continuous improvement

Timeline

Warehouse Laborer/ Driver

UPS
11.2023 - Current

Field Service Coordination Manager

MPI Systems
11.2022 - 08.2023

Service Manager

Fitness Showrooms
02.2021 - 11.2022

Laser Operator, Office Manager

Skin by Eve
07.2019 - Current

Contact Lens Technician

VisionWorks
08.2017 - 11.2018

License in cosmetology - Cosmetology Education

Regency Institute

Applied Psychology

Ivy Tech Community College

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Jessie Allen