Jessie Alvarez
Miami,FL
Summary
Organized Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
3
3
years of professional experience
Work History
Teller
ICE Currency Exchange
08.2023 - 01.2024
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Receptionist
Med Eye Associates
02.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cashier
McDonald's Restaurant
05.2021 - 08.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2022
Skills
- Regulatory Compliance
- Drawer Balancing
- Customer Relationship Building
- Financial Advising
- Cash Handling
- Bilingual ( English and Spanish )
- Cheerful
- Friendly
- Organizational Skills
Timeline
Teller
ICE Currency Exchange
08.2023 - 01.2024
Receptionist
Med Eye Associates
02.2022 - 03.2023
Cashier
McDonald's Restaurant
05.2021 - 08.2021
High School Diploma -
Southwest Miami Senior High School
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