Jessie Aponte
Woodside
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
24
24
years of professional experience
Work History
Retail Sales Manager
MicroCenter
2022.10 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Store Manager
Footlocker
2014.06 - 2022.10
- Rotated merchandise and displays to feature new products and promotions
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
- Recruited, hired and trained over 20 new team members in 2years
Store Manager
GameStop
2000.06 - 2014.05
- Created work schedules according to sales volume and number of employees
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Protected store from loss or theft by setting and enforcing clear security policies
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
- Established succession planning by training and mentoring 12 associates into leadership positions
Education
GED -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Training and Development
- Store Management
- Staff Management
- Strategic thinker
- Store displays
- Team leadership and coaching
- Operations
- Merchandising
- Excellent customer service skills
Timeline
Retail Sales Manager
MicroCenter
2022.10 - Current
Store Manager
Footlocker
2014.06 - 2022.10
Store Manager
GameStop
2000.06 - 2014.05
GED -
LaGuardia Community College of The City University of New York
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