Jessie Avery
Federal Way
Summary
Dynamic Multi-Unit Store Manager at GameStop with a proven track record in operational efficiency and performance management. Expert in training and development, fostering a high-performing team that consistently exceeds sales targets. Highly motivated business driven leader always striving for continued growth.
Overview
18
18
years of professional experience
Work History
Multi-Unit Store Manager
GameStop
09.2021 - Current
- Overseeing all aspects of the business for multiple GameStop locations.
- Staffing, training and development of associates and management.
- Managing the sales and profitability of the store by analyzing P&L statements, and providing my team with the knowledge and tools needed to succeed in areas of opportunity.
- Building a loyal customer base by ensuring associates provide excellent customer service and developing long term relationships with our customers to ensure repeat business.
- Ensure the store is clean, organized and merchandised per company standards by setting expectations for associates.
- Responsible for following Loss Prevention policies, conducting inventories and maintaining shrink levels within company guidelines.
General Manager
The Landing Gear Works
09.2015 - 08.2021
- Responsible for managing all aspects of the business, working directly with the CEO/General Manager. Ensuring accuracy for company records while adhering to FAA guidelines.
- Analyzing P&L statements daily, monthly, quarterly and yearly to ensure the business maintains profit.
- Fielding sales and making sure customers receive quality parts and service.
- Creating purchase orders for vendors for parts ordering and sub-contract services. Project Manager for major customer contracts.
- Responsible for all accounting for the business including A/P, A/R, payroll management, payroll tax management, reconciling bank statements, making bank deposits, along with some HR duties including hiring new employees.
Store Manager
GameStop
08.2012 - 09.2015
- Operated three different locations (Shelton, Tacoma, Lakewood)
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed up to 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted all hiring and training, ensuring training was completed within a given time frame, also ensuring other store managers were on track with their training completion.
- Inventory captain for the entire district.
- Loss prevention captain for the entire district
- Strong P&L knowledge, proficient readings of P&L statements, reading weekly scorecards to gauge where the business was projected to ensure a profitability.
Assistant Store Manager
GameStop
09.2010 - 08.2012
- Directly assist store manager in all tasks.
- Provide exceptional customer service to all guests.
- Payroll management, monitoring payroll weekly to stay under allocated hours and budget.
- Coaching employees when needed providing feedback to all employees daily/weekly/monthly.
- Cash management, preparing and making bank deposits, ensuring registers didn't exceed a certain dollar amount.
- Daily receiving / shipping of regional stock balances (RSB) to other stores weekly.
- Visual merchandising, complying with company directives. Coming up with creative displays for upcoming titles and products.
- Validated marketing for the store manager.
General Associate
GameStop
11.2007 - 09.2010
- Providing top customer service to all guests, making sure to ask for feedback on their visit.
- Tracking daily performance of sales, and multiple different KPI's.
- Processing daily shipments, making sure all products were displayed properly.
- Setting up marketing sets to company standards.
Line Cook
Narrows Landing
01.2007 - 11.2007
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA2007
Certificate Of Technical Studies - Culinary Arts
West Sound Technical College
Bremerton, WA2007
Skills
- Operational efficiency
- Store layout
- Performance analysis
- Recruitment and hiring
- Employee scheduling
- Customer service
- Time management
- Attention to detail
- Multitasking
- Effective leader
- Staff training/development
- Team building
- Inventory control
Timeline
Multi-Unit Store Manager
GameStop
09.2021 - Current
General Manager
The Landing Gear Works
09.2015 - 08.2021
Store Manager
GameStop
08.2012 - 09.2015
Assistant Store Manager
GameStop
09.2010 - 08.2012
General Associate
GameStop
11.2007 - 09.2010
Line Cook
Narrows Landing
01.2007 - 11.2007
High School Diploma -
Gig Harbor High School
Certificate Of Technical Studies - Culinary Arts
West Sound Technical College
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