Jessie Ayala
Tumble Tech
Round Rock,TX
17
Years of experience
Experienced and adaptable professional with a background in cheer coaching, studio management, and admissions support. Known for strong staff leadership, customer service, and clear communication. Proven ability to coordinate schedules, resolve concerns, data entry, and improve team performance.
Work History
Half Year Cheer Program Director and Cheer Coach
3 Years 5 Months- Directed program schedules, staffing, and athlete placements across the cheer program for 5 teams.
- Monitored program quality, adjusting instruction to support athlete development.
- Coordinated coaches, athletes, and families to maintain smooth daily operations.
- Implemented policies and procedures to improve consistency across the program.
- Resolved parent concerns and issues with clear, timely communication.
- Organized events, showcases, and seasonal planning to support program growth.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Monitored program performance to identify areas for improvement.
- Coordinated events such as pre-season tryouts and training sessions.
Cheer Instructor
14 Years 3 Months- Developed practice plans aligned with skill progression, safety standards, and performance goals.
- Instructed cheerleading techniques, including stunts, jumps, motions, and tumbling fundamentals.
- Coached squads through choreography, crowd engagement, and routine execution.
- Monitored athlete technique to correct form and reduce injury risk during training.
- Supervised practices and camps, maintaining structure and engagement throughout sessions.
- Refined schedules and layouts to improve instruction flow, accuracy, and participant readiness.
General Manager and Sales Associate
1 Year 8 Months- Directed daily studio operations, ensuring consistent member experience and brand standards.
- Supervised staff scheduling, coaching, and accountability to maintain service quality.
- Managed membership sales processes, supporting lead follow-up and conversion efforts.
- Monitored cleanliness, safety, and equipment readiness across all studio areas.
- Resolved member concerns promptly, strengthening retention and customer satisfaction.
- Coordinated onboarding and training for new team members on systems and procedures.
- Tracked performance reports and identified opportunities to improve studio efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Admissions and Co-Head Cheer Coach
2 Years- Managed admissions inquiries, guiding prospective students through application and enrollment requirements.
- Evaluated application materials for completeness, accuracy, and program eligibility.
- Coordinated campus visits, interviews, and follow-up communications with applicants.
- Maintained applicant records in admissions systems and updated status changes promptly.
- Advised students on program options, deadlines, financial aid steps, and enrollment processes.
- Resolved applicant concerns with timely, professional communication across phone, email, and in-person channels.
- Improved admissions workflow efficiency by refining data entry, tracking, and document review processes.
- Schedule competitions, travel arrangements, room and board for cheer team
- organized and tracked athlete schedules and school progress
Education
Bachelor of Arts - Graphic Design
Skills
Program leadership
Effective leadership
Instruction techniques
Lesson planning
Staff management
Staff development
Customer management
Coaching methods
Strategic planning
Strategic leadership
Organizational leadership
Team leadership
Effective leader
Relationship building
Strategic leadership
Timeline
Half Year Cheer Program Director and Cheer Coach
Tumble Tech
05.2023 - CurrentRead More
General Manager and Sales Associate
Hotworx 24, Infrared Fitness Studio
09.2021 - 05.2023Read More
Admissions and Co-Head Cheer Coach
Missouri Valley College
05.2019 - 05.2021Read More
Cheer Instructor
Universal Cheerleaders Association
05.2009 - 08.2023Read More
Morehead State University
Bachelor of Arts from Graphic Design
Read More