Jessie Azcue
Operational Manager
Dallas,TX
Summary
Ambitious leader and detailed organizer with advanced supervisory and customer service skills. Articulate and results-oriented with demonstrated passion for cultivating a close knit team. Adaptable to many different professional software systems to maximize company output.
Overview
5
5
years of professional experience
Work History
Retail Shift Manager
Walgreen's Pharmacy
Dallas, TX
03.2021 - Current
- Maintained inventory levels and stockroom organization, while assigned the largest section of our store.
- Conducted daily shift meetings to assign tasks specifically per skill set to maximize productivity, and holding team accountable if a task wasn’t completed to make sure that could be communicated with the next shift and corrected in the future.
- Managed cash registers, reconciled tills at the end of each shift, and maintained company policies with all cash handling.
- Developed training materials for new employees on merchandising techniques as well as for new leadership, to be sure the team could operate efficiently if staffing issues arose.
- Staying on top of new system functions and products or services offered to be able to answer any customer concerns while the store manager is out of the store. This also includes being licensed to sell prescriptions to keep the store running efficiently.
Baking Manager
Paw Paws Sweet Shoppe
Garland, TX
03.2019 - 02.2021
- Updated dessert menu regularly to increase customer satisfaction and loyalty.
- Kept close observation of inventory to report sales and suggest alternatives or new recipes with the owner.
- Coached, mentored and trained kitchen staff. Typed thorough recipe book before I left my position including tips i learned from trial and error for my replacement.
- Responsible for over 50% of all sales for the restaurant during COVID, allowing them to still be open today.
Doctor's Office Assistant
MadeWell OBGYN
Dallas, TX
12.2018 - 03.2020
- Greeted and welcomed patients to the office.
- Assisted with patient registration by verifying insurance coverage, collecting co-pays, and updating records.
- Answered incoming phone calls, scheduled appointments, and responded to inquiries.
- Performed administrative tasks such as filing, scanning documents into EMR system, data entry.
Education
Associate of Applied Science - Veterinary Technology
Richland College
Dallas, TXSkills
- Bookkeeping/ Cash Handling
- Sales Expertise
- Customer Relations
- Mentoring/ Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Retail Shift Manager
Walgreen's Pharmacy
03.2021 - Current
Baking Manager
Paw Paws Sweet Shoppe
03.2019 - 02.2021
Doctor's Office Assistant
MadeWell OBGYN
12.2018 - 03.2020
Associate of Applied Science - Veterinary Technology
Richland College