Jessie Bailey
La Vergne TN ,TN
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Smile Direct Club
Nashville, TN
11.2019 - 02.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Developed positive relationships with customers through friendly interactions.
- Conferred with customers by telephone to provide information about products or services, and take orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Genesis Diamonds
Nashville, TN
06.2019 - 10.2019
- Consulted with customers to determine best methods to resolve service and billing issues.
- Trained 3 new employees in procedures and policies in order to maximize team performance.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed customer data to assess current issues and determine potential solutions.
Bridal Consultant
The White Room
Lebanon, TN
08.2013 - 05.2016
- Assisted brides in selecting their gown for their wedding day
- Helped brides select what the bridal party would wear
- Dressed the mother of the bride/mother of groom
- Helped bride select the appropriate under garments, shoes, veil, headpiece, and jewelry to go best with her gown
- Set up displays to attract new customers
- Assisted many girls in selecting their prom, homecoming, pageant gowns
- Opened and closed the store, which included counting cash drawers.
- Processed an average of 100 transactions each day in a timely manner.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Care taker
Private Sitter
Thomasville, GA
03.2013 - 07.2013
- Cooked meals
- Stayed over night to assist with any needs
- Drove to doctors appointments
- Grocery shopping
Bridal Consultant
The New Image
Thomasville, GA
10.2008 - 07.2013
- Assisted brides in selecting their gown for their wedding day
- Helped brides select what the bridal party would wear
- Dressed the mother of the bride/mother of groom
- Helped bride select the appropriate under garments, shoes, veil, headpiece, and jewelry to go best with her gown
- Set up displays to attract new customers
- Assisted many girls in selecting their prom, homecoming, pageant gowns
Secretary
Healing Hands
Thomasville, GA
07.2008 - 10.2008
- Prepared clients rooms upon arrival
- Scheduled appointments
- Preformed foot detox on clients
Secretary/Patient Therapy
Vinson Chiropractic Care
Thomasville, GA
12.2006 - 07.2008
- Prepared patients room upon arrival
- Organized, updated and maintained over 200 patient charts.
- Filed patient insurance
- Scheduled appointments
- Patient therapy
Sales Associate/Bed Cleaner
Wolff Tan
Thomasville, GA
05.2005 - 11.2006
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Balanced the needs of multiple customers simultaneously in a fast-paced environment
- Processed all sales transactions accurately and in a timely fashion
Diamond Consultant/Sales associate
Shane Co.
Franklin , TN
8 2016 - 1 2019
- Facilitated monthly physical inventory counts.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Contributed to team objectives by exceeding sales goals and customer satisfaction ratings.
- Promoted product quality, value and style to Influence customer buying decisions.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Created attractive product displays to enhance customer experiences and boost sales.
- Listened to customer needs and preferences to provide accurate advice.
- Provided customers with thorough information on product care and use.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Met incoming customers and provided immediate assistance.
- Described merchandise and explained product to customers.
- Organized and displayed items in visually appealing manner.
- Trained some w sales employees on effective sales, service and operational strategies to maximize team performance.
Education
High School Diploma -
Thomas County Central High
2006
Event Planning/Wedding Planner
Ashworth College
2016
Skills
- Strong communication skills
- Time management
- Detail-oriented
- Credit card payment processing
- Excellent multi-tasker
- Cash handling accuracy
- Flexible schedule
- Conflict resolution
- Courteous demeanor
- Inbound and outbound calling
- High-energy attitude
- Customer relations
Accomplishments
- Maintained the title of being one of the stores top sellers
- Obtained goals both personally set and set by employers
- Gained knowledge and experience by going to various training seminars
- Chosen by the store owner to go to the Atlanta Mart and another buying trip to Chicago
References
References available upon request.
Timeline
Customer Service Representative
Smile Direct Club
11.2019 - 02.2020
Customer Service Representative
Genesis Diamonds
06.2019 - 10.2019
Bridal Consultant
The White Room
08.2013 - 05.2016
Care taker
Private Sitter
03.2013 - 07.2013
Bridal Consultant
The New Image
10.2008 - 07.2013
Secretary
Healing Hands
07.2008 - 10.2008
Secretary/Patient Therapy
Vinson Chiropractic Care
12.2006 - 07.2008
Sales Associate/Bed Cleaner
Wolff Tan
05.2005 - 11.2006
Diamond Consultant/Sales associate
Shane Co.
8 2016 - 1 2019
High School Diploma -
Thomas County Central High
Event Planning/Wedding Planner
Ashworth College
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