Jessie Bails
Albany,OH
Summary
Dynamic and results-driven Teller at Atomic Credit Union with a proven track record in exceptional customer service and cash management. Recognized for enhancing operational efficiency and training new team members. Skilled in identifying fraudulent activities while maintaining a balanced cash drawer, achieving accuracy in high-volume transactions. Strong work ethic and professionalism drive customer satisfaction.
Overview
7
7
years of professional experience
Work History
Teller
Atomic Credit Union
02.2019 - 09.2025
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with account inquiries and provided information on banking products.
- Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
- Collaborated with team members to enhance customer service and operational efficiency.
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed cash drawer accuracy, performing regular audits to minimize discrepancies.
- Provided exceptional customer service by resolving inquiries and facilitating transactions efficiently.
- Developed schedules for teller team, optimizing coverage during peak hours for improved service delivery.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.
- Managed high-volume cash transactions accurately, maintaining an exemplary track record of minimal errors.
- Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
- Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
- Reduced cash discrepancies with diligent cash drawer management and thorough end-of-day reconciliation.
- Built strong rapport with clients through attentive listening skills, personalized service, and prompt issue resolution.
- Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
Education
High School Diploma -
Alexander Local Schools
Albany,Ohio05-1984
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller
Atomic Credit Union
02.2019 - 09.2025
High School Diploma -
Alexander Local Schools
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