Jessie Bates
New Orleans,LA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
19
19
years of professional experience
Work History
Property Manager
St. James Apartments
01.2024 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Property Manager
New York City Housing Authority
02.2014 - 12.2023
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Health Facility Administrator
Fresenius Dialysis Center
04.2012 - 02.2014
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Dialysis Technician
DaVita
01.2007 - 04.2012
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
Patient Access Representative
Willis Knighton Medical Center
09.2005 - 01.2007
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
High School Diploma -
Myrtle Magee Christian Academy
New Orleans, LA05.2004
Skills
- Staff Management
- Exceptional oral and written communication skills
- Maintenance knowledge
- Property Management Expertise
- Maintenance Coordination
- Tenant Eligibility Determination
- Performance Assessment
Timeline
Property Manager
St. James Apartments
01.2024 - Current
Property Manager
New York City Housing Authority
02.2014 - 12.2023
Health Facility Administrator
Fresenius Dialysis Center
04.2012 - 02.2014
Dialysis Technician
DaVita
01.2007 - 04.2012
Patient Access Representative
Willis Knighton Medical Center
09.2005 - 01.2007
High School Diploma -
Myrtle Magee Christian Academy
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