Summary
Overview
Work History
Education
Skills
Timeline

Jessie Battle

Douglasville,GA

Summary

Creativity

Leadership

Problem solver

Customer service expertise

Computer competencies

Sound judgment

Analytical thinking

Teamwork

Result Focus

Excellent communication

Interpersonal skills

Attention to details

Skilled negotiator

Decision making

Quality management

Time management

Experienced with payroll processing, compliance, and reporting. Utilizes keen attention to detail and problem-solving skills to ensure accurate payroll management. Knowledge of payroll software and tax regulations, ensuring seamless payroll operations.

Overview

15
15
years of professional experience

Work History

Business Service Coordinator

Comcast
05.2014 - 05.2025
  • Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate
  • Proactively identify opportunities for improvement in processes and procedures and recommend solutions
  • Calculated MRC for each line of business
  • Reconcile MRC when lines if business has changed
  • Support multi-location customer with multiple service at each location
  • Coordinated cross-functional teams for project management, ensuring on-time delivery and optimal resource utilization.
  • Serve as primary interface with identified customer IT/technical personal/vendor/VAR
  • Navigate through multiple systems to build, track, and monitor orders
  • Interface with various levels of sales, operations engineering, and order functional groups to ensure order flow appropriately
  • Completed bi-weekly payroll for 50-1000 employees.

Payroll/Human Resource/Benefits Administrator

Kinetix
06.2010 - 03.2011
  • Supported the Payroll Manager with special projects as assigned.
  • Assessed department needs and implemented new processes to improve Finance and HR systems.
  • Operated as a payroll liaison, by building relationships with employees and answering payroll inquiries.
  • Ensured policies and procedures were followed, identifying and resolving system problems including timekeeping and payroll database reporting.
  • Set up and maintain personnel records, updating files and revising procedures to improve efficiencies and ensure compliance.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Managed approximately 30 incoming calls, emails per day from employee's.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.

Education

Bachelor of Science - Business Management

University of Phoenix, Atlanta
2007

MBA - Business Administration

University of Phoenix, Atlanta
2009

Skills

  • Operations management
  • Sales management
  • Human resources
  • Time management

Timeline

Business Service Coordinator - Comcast
05.2014 - 05.2025
Payroll/Human Resource/Benefits Administrator - Kinetix
06.2010 - 03.2011
University of Phoenix - Bachelor of Science, Business Management
University of Phoenix - MBA, Business Administration

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Jessie Battle