Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Bernard

Valley,NY

Summary

Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills in banking industry for about ten years. With a career motivated transition to becoming caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Overview

9
9
years of professional experience

Work History

Assistant Branch Leader

Flagstar Bank
10.2023 - Current
  • Enhanced branch performance by implementing effective sales strategies and staff training programs.
  • Streamlined operations for increased efficiency through process improvements and updated technology.
  • Boosted customer satisfaction with proactive communication, timely issue resolution, and personalized service.
  • Developed high-performing teams by providing ongoing coaching, feedback, and performance evaluations.
  • Managed daily branch operations to ensure smooth functioning of all aspects including teller services, lending, and account management.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Improved cross-selling success through targeted training and employee incentives.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.

Assistant Branch Manager

TD Bank NA
06.2015 - 05.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
  • Enhanced branch efficiency by streamlining operational processes and implementing new systems.
  • Improved customer satisfaction with prompt issue resolution and proactive communication.
  • Reduced operational costs through diligent expense management and efficient resource allocation.
  • Developed comprehensive training programs for new hires to ensure smooth onboarding and consistent service quality.

Education

Bachelor of Science - Nursing

Helene Fuld College of Nursing
New York, NY
08.2026

Skills

  • Sales Leadership
  • Staff Development
  • Team Management
  • Innovation Skills
  • Performance Reviews
  • Relationship Building
  • Cash handling expertise
  • Sales Development

Timeline

Assistant Branch Leader

Flagstar Bank
10.2023 - Current

Assistant Branch Manager

TD Bank NA
06.2015 - 05.2022

Bachelor of Science - Nursing

Helene Fuld College of Nursing

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Jessie Bernard