Jessie Bethke
SAN MARCOS,TX
Summary
Proven professional with a background in insurance and education, demonstrated by impactful tenure at Texas Farm Bureau Insurance. Excelled in enhancing customer satisfaction and streamlining policy processes, showcasing strong problem-solving abilities and organization skills. Achieved significant improvements in client relations and operational efficiency, leveraging expertise in policy analysis and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field ISR
Texas Farm Bureau Insurance
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with completing insurance documents to avoid missed information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Trained new customer service representatives on best practices, policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Preschool Teacher
First Baptist Church
08.2021 - 05.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Preschool Teacher
First Baptist Church
08.2019 - 04.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Legal Secretary
Blair Law Firm
09.2013 - 06.2014
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
- Assisted with preparation of trial materials and documents.
Education
No Degree - Nursing
Austin Community College
Austin, TXHigh School Diploma -
San Marcos High School
San Marcos, TX06-2007
Skills
- Organization
- Insurance terminology
- Documentation skills
- Policy analysis
- Multitasking
- Problem-solving abilities
- Reliability
- Teamwork skills
- Computer Proficiency
- Professionalism
- Conflict Resolution
- Policy Renewals
- Detail orientation
- Background in insurance
Certification
Current General Lines Agent Property and Casualty License
Timeline
Field ISR
Texas Farm Bureau Insurance
06.2022 - Current
Preschool Teacher
First Baptist Church
08.2021 - 05.2022
Preschool Teacher
First Baptist Church
08.2019 - 04.2020
Legal Secretary
Blair Law Firm
09.2013 - 06.2014
Current General Lines Agent Property and Casualty License
No Degree - Nursing
Austin Community College
High School Diploma -
San Marcos High School
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