Jessie Blades
Abita Springs,LA
Summary
Dynamic Office Manager at W.A.M. Electric, LLC, recognized for enhancing customer satisfaction through effective communication and implementing streamlined payroll processing. Proven expertise in financial accounting and organizational skills, successfully reducing costs while maintaining confidentiality and fostering a collaborative workplace culture. Committed to driving operational efficiency and supporting team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
W.A.M. Electric, LLC
09.2024 - 01.2026
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Calculated deductions and processed payroll for employees.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Reviewed time records for 5 employees to verify accuracy of information.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
Dental Front Office Coordinator
Alvarez Dental
03.2023 - 09.2024
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Reduced overhead costs by negotiating more favorable contracts with dental supply vendors, ensuring high-quality products at competitive pricing.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Coordinated continuing education opportunities for staff members to maintain licensure requirements and stay current on industry best practices.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Facilitated seamless collaboration among team members by organizing regular staff meetings and coordinating schedules for optimal coverage.
- Assisted in the evaluation and selection of new dental software systems, ensuring compatibility with existing office processes for a seamless transition.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Promoted practice growth through targeted marketing efforts such as social media updates, email campaigns, and community outreach events.
- Supported successful treatment outcomes for patients through accurate insurance verification and pre-authorization processes.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Reduced wait times and improved patient flow by coordinating efficient room allocations for dental procedures.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
Dental Assistant
The Children's Dental Cottage
05.2022 - 03.2023
- Collaborated with dental team members for seamless coordination of care for pediatric patients.
- Optimized patient flow in the dental office by coordinating with front desk staff, dental hygienists, and dentists for seamless transitions between appointments.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Ensured optimal oral health for pediatric patients with thorough teeth cleaning and fluoride treatments.
- Provided post-operative care instructions to parents or guardians, promoting proper healing and recovery after dental treatments.
- Facilitated better communication between parents and providers through clear explanations of dental treatment plans and procedures.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
- Built rapport with young patients by engaging them in age-appropriate conversation during visits to alleviate anxiety or fear surrounding dental appointments.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
- Continuously updated knowledge of pediatric dentistry best practices through ongoing professional development opportunities.
- Enhanced office efficiency by maintaining accurate patient records and scheduling appointments according to dentist availability.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for 10-15 procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Loan Processing Assistant
Nola Lending Group
01.2020 - 05.2022
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled any conditions sent from underwriting departments.
- Upheld strict standards of confidentiality by securely handling sensitive client information in both physical and electronic formats.
- Demonstrated adaptability when faced with policy changes or new software implementations, quickly mastering new protocols for seamless integration into daily operations.
- Optimized internal processes by suggesting improvements based on experience and observation, leading to increased efficiency within the department.
- Evaluated approvals against established bank and government lending standards.
- Managed multiple tasks simultaneously, ensuring deadlines were met without compromising the quality of work produced.
- Streamlined loan processing by efficiently organizing and verifying applicant documentation.
- Facilitated smooth transitions between departments during loan handoffs by maintaining clear lines of communication between all stakeholders involved in each transaction.
- Reduced processing time for loan applications through diligent management of workflow and task prioritization.
- Ensured compliance with lending policies by reviewing credit reports thoroughly before submitting applications for approval.
- Assembled important paperwork and disclosures for borrower.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Provided exceptional customer service by listening attentively to client needs, offering personalized solutions tailored to their circumstances.
Car Dealership Accounting Assistant
Eddie Tourelles Northpark Hyundai
08.2017 - 10.2019
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Documented and processed all new incoming vehicles into the system in order to get them ready for the service department.
- Processed all payoffs on trade in deals for the finance department.
Lead Dental Assistant
Sawyer Endodontics
03.2016 - 08.2017
- Expanded expertise in specialized endodontic techniques, such as apicoectomy procedures, allowing for more comprehensive patient care options within the practice.
- Supported endodontists in diagnosing dental conditions using advanced diagnostic tools such as digital X-ray machines and intraoral cameras.
- Improved patient outcomes with accurate preparation and dispensing of medications, under the supervision of the endodontist.
- Facilitated smooth clinic operations by managing inventory levels and ordering necessary supplies in a timely manner.
- Ensured accurate record-keeping by diligently updating patient charts with relevant treatment information.
- Developed strong rapport with patients, fostering trust and confidence in the endodontic team''s abilities.
- Enhanced overall clinic performance by actively participating in quality improvement initiatives, incorporating feedback from patients and colleagues alike to continuously elevate standards of care.
- Maintained a safe and sanitary environment by strictly adhering to infection control protocols during all aspects of patient care.
- Demonstrated adaptability by effectively assisting multiple endodontists with varying treatment styles, ensuring a consistent patient experience across providers.
- Contributed to team goals by participating in regular staff meetings, offering suggestions for process improvements where needed.
- Promoted optimal oral health by educating patients on effective aftercare techniques following endodontic procedures.
- Enhanced patient comfort by providing thorough explanations of endodontic procedures and addressing concerns.
- Increased practice efficiency by maintaining a well-organized and stocked dental operatory for seamless patient care.
- Streamlined appointment scheduling by effectively coordinating with front office staff to accommodate urgent cases when necessary.
- Improved practice reputation by consistently delivering high-quality care and maintaining strict confidentiality regarding patient information.
- Reduced wait times for patients by efficiently preparing treatment rooms between appointments, ensuring timely turnover.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Assisting Certification - Dental Assisting
Delta College
Covington, LA05-2016
Skills
- Organizational skills
- Office administration
- Scheduling
- Bookkeeping
- Clerical support
- Human resources
- Scheduling coordination
- Payroll processing
- Account reconciliation
Certification
- Certified Dental Assistant
- CPR Training - 2015 to 2024
- Dental Radiation Certified - 2015 to current
Languages
English
Native or Bilingual
Timeline
Office Manager
W.A.M. Electric, LLC
09.2024 - 01.2026
Dental Front Office Coordinator
Alvarez Dental
03.2023 - 09.2024
Dental Assistant
The Children's Dental Cottage
05.2022 - 03.2023
Loan Processing Assistant
Nola Lending Group
01.2020 - 05.2022
Car Dealership Accounting Assistant
Eddie Tourelles Northpark Hyundai
08.2017 - 10.2019
Lead Dental Assistant
Sawyer Endodontics
03.2016 - 08.2017
Dental Assisting Certification - Dental Assisting
Delta College