Jessie Brisnehan
Lufkin,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Express Contractor
Express
09.2023 - Current
Digital Personal Shopper
Wal-Mart Supercenter
05.2021 - 09.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sales Floor Associate, Electronics
Wal-Mart Supercenter
08.2017 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Processed payments and provided receipts to establish proof of transaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
Education
GED -
Steven F. Austin State University
Nacogdoches01.2020
Skills
- Trained to IPC
- Trained to J-Standard 001
- Soldering Certified
- Detail Oriented
- Dexterous
- Basic Math
- Willingness to Learn
- Familiarity with Tools
- Communication Skills
- Stamina
Timeline
Express Contractor
Express
09.2023 - Current
Digital Personal Shopper
Wal-Mart Supercenter
05.2021 - 09.2023
Sales Floor Associate, Electronics
Wal-Mart Supercenter
08.2017 - 05.2021
GED -
Steven F. Austin State University