Jessie Burgess
Oswego
Summary
I have over 10 years excelling in customer service. Numerous compliments and certificates for exceeding expectations.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
13
13
years of professional experience
Work History
General Manager
Zurich Cinemas
04.2022 - Current
- Managed projectors, employee hiring, training, schedules, ordering, inventory and all aspects of theater management.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase high volumes of interest for features, and accommodated all special needs and requests to the best of my ability.
- Cultivated strong relationships with customers, vendors, and maintenance service partners to ensure long-term success and loyalty.
Manager
Cricket Wireless
03.2018 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Manager
Walmart
05.2012 - 12.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues/complaints and followed problems through to resolution.
- Managed a team of cashiers and maintenance persons, fostering a positive work environment focused on teamwork and collaboration.
- Handled breaks and assignments to cashiers to maintain low wait times as well as an effective workforce.
- Ensured accurate change and cash register procedures.
- Handled returns/exchanges as well as money orders.
Education
BBA - Business
Onondaga Community College
Syracuse, NY06-2025
GED -
Oswego High School
Oswego, NY10-2009
Skills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Motivation
- Deadline oriented
- Consistently meet goals
Timeline
General Manager
Zurich Cinemas
04.2022 - Current
Manager
Cricket Wireless
03.2018 - 09.2021
Customer Service Manager
Walmart
05.2012 - 12.2017
BBA - Business
Onondaga Community College
GED -
Oswego High School