Jessie Carrillo
Balch Springs,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Front of House Team Member
Chick-fil-A
11.2022 - 12.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front of House Team Member
Smoothie King
09.2022 - 10.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Lifeguard
Great Wolf Lodge Grapevine
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored safety of guests in and around swimming pool.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
Front of House Team Member
Creamistry
12.2021 - 01.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Front of House Team Member
Twisted Root Burger Co
05.2021 - 12.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Coppell High School
Coppell, TX05.2022
Skills
- Operational Efficiency
- Dietary Restrictions
- Customer Needs Assessments
- Training Junior Team Members
- Policy and Procedure Adherence
- Store Policies and Procedures
- Ability to Lift 40 Pounds
- Customer Service and Rapport
- Cool Under Pressure
Timeline
Front of House Team Member
Chick-fil-A
11.2022 - 12.2022
Front of House Team Member
Smoothie King
09.2022 - 10.2022
Lifeguard
Great Wolf Lodge Grapevine
06.2022 - 08.2022
Front of House Team Member
Creamistry
12.2021 - 01.2022
Front of House Team Member
Twisted Root Burger Co
05.2021 - 12.2021
High School Diploma -
Coppell High School
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