Jessie Chang
Lee’s Summit
Summary
Detail-oriented professional with a passion for building client relationships by providing customer service of the highest standard. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Agent / Enrollment Specialist
SelectQuote
08.2023 - 05.2024
- Senior Insurance Services
- Achievements/Tasks
- AHIP / HIPAA Training.
- Ability to build client relationships.
- Outbound calls throughout each division to new and current policyholders.
- Supported clients by guiding them through their plan benefits.
- Acquainted customers with SelectQuote’s additional insurance product offerings.
- Submitted insurance plans to carriers using online portals
- Ensured that all applications are completed correctly, with required supporting materials.
- Contact : Sam Salts - (800) 577-2812
Optician / Receptionist
Eyecare Associates of Lee’s Summit
05.2021 - 05.2022
- Eye Care Center
- Achievements/Tasks
- Greeted and scheduled appointments for new and current patients in-person and through inbound calls.
- Verified insurance coverage and recommended products accordingly.
- Maintained accurate patient records and assisted with preliminary testing.
- Telephoned patients to confirm appointment times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Sold and recommended eye wear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge size, temple length, segment heights, vertex distance, pupillary distance and pantoscopic tilt.
- Contact : Elle Trumble - (816) 524-8900
General Admin Support
Accord Group
06.2020 - 05.2021
- Roofing and Siding Contractor
- Achievements/Tasks
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Contact : Jim Albin - (816) 207-6185
Administrative Assistant / Receptionist
Examintics
05.2019 - 05.2020
- Occupational Health
- Achievements/Tasks
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Handled management of communication to executives by telephone calls, prioritizing mail, and composing correspondence.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Contact : Jill Tibbets - (800) 493-5377
Data Processing Specialist
Examinetics
07.2017 - 05.2019
- Occupational Health
- Achievements/Tasks
- Compared old and newly received documents to ensure accuracy and rectified mistakes.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Obtained scanned records and uploaded into company databases.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Identified and corrected data entry errors to prevent duplication across systems.
- Contact : Joe Gayoso - (323) 552-3124
Education
Esthetics - undefined
Summit Salon Academy
Independence, Missouri11.2025
Associates or Arts - undefined
Metropolitan Community College
Longview11.2025
High School Equivalency Diploma - undefined
MCC - Blue River
01.2014
Skills
- Communication: Active listening, clear communication, and persuasive speaking skills through positive language
- Problem-solving: Identifying and resolving issues in a timely and efficient manner
- Product Knowledge: Understanding the company’s products and services
- Adaptability: Adjust to changing circumstances
- Team collaboration: Share knowledge, resources, and insights to deliver exceptional service
Certification
- MO Accident and Health Insurance Producer License (2023-07)
- AHIP - 2024 Medicare + Fraud, Waste, and Abuse Training (2023-08)
- Aetna Annual Medicare FDR Training and Attestation CY 2024 (2024)
- 2024 Aetna Individual Medicare Producer Certification for PDP & MA/MAPD/SNP (2023-08)
- 2024 Aetna Individual Medicare Producer Certification - PDP Only (2023-08)
Timeline
Customer Care Agent / Enrollment Specialist
SelectQuote
08.2023 - 05.2024
Optician / Receptionist
Eyecare Associates of Lee’s Summit
05.2021 - 05.2022
General Admin Support
Accord Group
06.2020 - 05.2021
Administrative Assistant / Receptionist
Examintics
05.2019 - 05.2020
Data Processing Specialist
Examinetics
07.2017 - 05.2019
Esthetics - undefined
Summit Salon Academy
Associates or Arts - undefined
Metropolitan Community College
High School Equivalency Diploma - undefined
MCC - Blue River