Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessie Chen

Federal Way,WA

Summary

A dynamic candidate with over 4 years of experience in account management and office management and a passion for the field of property management. Excellent ability in project operation/management, customer maintenance, business collaboration, and product sales. Possesses a good understanding of property and supplier management, lease, and agreement management. Experienced in team management, cross-departmental communication, project coordination, and multicultural adaptability. Excellent at identifying customer needs, providing comprehensive solutions, and completing the project lifecycle management process. Exceptional communication skills and industry insight; Excellent Bilingual ability, able to complete barrier-free communication and business docking.

Overview

6
6
years of professional experience

Work History

Operation Manager

Knack Coworking
04.2023 - Current
    • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
    • Coordinated operations successfully to uphold reputation for professionalism and results.
    • Developed mechanisms and tools to maintain critical data tracking for operational records.
    • Identified process improvement opportunities to promote world-class customer experience.
    • Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products.
    • Developed advertising campaigns or sales promotions to increase brand awareness.
    • Established departmental policies and goals in conjunction with board members and organization officials.

Community Manager

REGUS - IWG plc
04.2022 - Current
  • Ensure smooth center operations, including maintenance and repairs, to ensure a clean and well-functioning working environment for customers
  • Manage lease and service agreements, review details and fee standards, negotiate service content with suppliers, and monitor supplier performance
  • Promote Regus Office Center to new customers, showcase office space products and services, and provide guidance on the selection of suitable options
  • Develop community initiatives aimed at creating business and social connections with customers
  • Actively pursue and introduce activities that benefit the internal community and manage the process of activities to meet company standards
  • Lead a team of on-site maintenance staff to ensure all maintenance projects are completed on time and by standards
  • Collaborate effectively with the sales and marketing team to achieve sales targets and drive business growth
  • Develop and maintain a positive and collaborative team culture to foster team morale and motivation
  • Analyze and evaluate key metrics, such as occupancy rate, customer satisfaction, and revenue, to identify opportunities for improvement
  • Identify training needs of team members and develop training plans to improve team performance and productivity
  • Create a positive market influence for the community, consolidate and strengthen the market position of the community brand.

Project Manager

BICHANG Enterprise Management Consulting Co. LTD
06.2019 - 10.2020
  • Undertook project objectives, developed implementation plans to meet customer needs as the core, promoted resource reuse, activation, and conversion
  • Managed and coordinated cross-departmental resources to support operations maintenance, site protection, and personnel management
  • Organized and carried out business training for frontline staff; provided guidance and optimization on technical, process, and operational issues to drive annual performance improvement
  • Accurately planned the project self-funded budget and controlled the expenditure of each module to achieve cost saving
  • Managed the property and customer files, maintained the relationship between the customer and the property, coordinated each professional issue to promote long-term cooperation and customer satisfaction
  • Drove project delivery on time and with high quality
  • Reviewed contract rules and regulations, assisted in the selection and awarding of contract services, and monitored the performance of the agreement
  • Developed policies and guidelines for equipment inspection, maintenance, and repair, established and monitored preventive maintenance plans.

Customer Service Specialist

Booking.com
09.2017 - 04.2019
  • Resolving customer complaints and issues in a calm and courteous manner, working to find creative and effective solutions to their problems
  • Building and maintaining positive relationships with customers by providing support, information, and guidance
  • Collaborating with other departments to resolve complex customer issues and to continuously improve the customer experience
  • Keeping accurate and detailed records of all customer interactions in the company's CRM system
  • Continuously updating your knowledge of Booking.com's products and services, as well as the travel industry as a whole, to provide accurate and up-to-date information to customers


Education

Bachelor's Degree - Political Science and Government

Seattle University

Bachelor of Applied Science - Residential and Commercial Property Management

North Seattle College
2023

Skills

  • Microsoft Office
  • Yardi
  • Office RND
  • Squarespace

Languages

Chinese (Mandarin)
Full Professional

Timeline

Operation Manager

Knack Coworking
04.2023 - Current

Community Manager

REGUS - IWG plc
04.2022 - Current

Project Manager

BICHANG Enterprise Management Consulting Co. LTD
06.2019 - 10.2020

Customer Service Specialist

Booking.com
09.2017 - 04.2019

Bachelor's Degree - Political Science and Government

Seattle University

Bachelor of Applied Science - Residential and Commercial Property Management

North Seattle College

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Jessie Chen